At safesend, we are automating the tax and accounting profession with innovative, emerging technologiesWe help accounting firms and tax practitioners work more efficiently and better serve their clientsWe are driven by our vision and are always on the lookout for talented, team-oriented people who want to help us continue to push forwardJoin us and work in an exciting environment, with some of the brightest and most creative people in technology!
The customer success manager plays an integral role in helping to increase customer satisfaction and brand loyalty for a fast-growing and award-winning software companyThe customer success manager implements the onboarding process, performs process consultation, and instruct customers on best practices to maximize the value of their software investmentThis position will work closely with internal teams to interpret customer needs and help ensure products meet those needsThe position will also maintain on-going familiarity with standard concepts, practices, and procedures for serviced products.
Act as a subject matter expert on assigned products and answer customer and internal employee questions on implementation procedures.
Develop a thorough working knowledge of the safesend suite of products.
Assist in product launches.
Understand how our customers are utilizing safesend products and recommend additional features that can be leveraged to enhance their business.
Collaborate within a pooled-cs team to promote campaigns and partnered account manager for upsell opportunities
Ensure client configuration aligns with recommended best practices.
Work with the company`s marketing, sales, and product development teams to support the development of marketing initiatives to help ensure continually evolving products that meet or exceed client expectations.
Responsible for phone support, problem tracking, diagnosis, replicating business issues, troubleshooting, and resolution of client problems.
Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy customer needs.
Qualifications / skills
Bachelor`s degree from an accredited college/university or equivalent work experience.
2+ years of experience as a customer success manager.
Experience in the saas industry preferred
Experience in the tax and accounting industry or similar a plus.
A passion for technology and comfortable with web-based applications.
Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines.
Strong presentation skills and ability to effectively communicate a variety of topics to a diverse audience.
Experience providing high-level client support, internally and externally, along with the ability to build strong relationships with clients and team members.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Possess the ability to self-motivate, maintain a consistent schedule, and a personality to train clients who may have no understanding of the product.
Excellent computer skills including microsoft word, excel, powerpoint, and outlook.
Why join safesend?
We love serving our customers, making technology tools that help people, and being part of a vibrant organization that is team orientedThese characteristics are part of the reason our flagship solution, safesend returns® is a multi-year technology innovation award winnerWe deliver on our promise to offer best-in-class software design and customer serviceWe offer a competitive compensation and benefits package including company-paid health benefits, company-matched 401 (k) plan and section 125 planWe provide an environment that encourages a healthy lifestyle promoting work/life balance and overall employee well-beingWe also offer paid vacation time off, sick leave and holidaysOur new ann arbor office is where we plan to continue to grow and we are looking for new team members to contribute to our culture and makes us an even better organization.
Safesend is an eeo and affirmative action employer of females/minorities/veterans/individuals with disabilitiesAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law.
Posted 8 days ago