Are you looking to join a fast-growing company and further build your career in consultative sales?
Sykes digital services (now part of sitel group) is digital transformation specialist, trusted by over 200+ fortune 500 companiesTransforming how organizations serve their customers, we are focused on automation, self-service, insight, analytics, and digital learningThis role is initially focused on self service, but with the ability to represent our broader capabilities.
We are the global leader in online self-serviceWith over 80+ clients worldwide, sykes digital self service is responsible for the online support experience of over 450 million end-usersYour work will help millions of end-users with their smartphone and iot device-related questions while having a direct impact on our clients` business resultsOur online self-service greatly reduces support costs by deflecting calls to the call centerAn exceptional online experience also increases customer loyalty and attracts new customers.
We are growing rapidly, it`s a great time to join us!
As a key account manager, you will be your clients` first point of contact and responsible for their satisfaction, growth and retentionWith your creative and cross-functional thinking, you develop and maintain strong customer relationships with decision-makers for key accounts.
You ensure we deliver great value and take responsibility for the successful retention & renewal of your portfolioIn this role, you will collaborate with internal teams (operations, development, content, marketing & sales) advocating on behalf of your customers to implement self-service products and ensure quality deliveries.
As an excellent communicator, you can establish personal connections with key contacts and are responsible for identifying and closing up- and cross- selling opportunitiesYou will be instrumental in further growing your north american client baseTo do this successfully, a creative, open, and relationship based selling approach is requiredThe intrinsic drive and sincere interest in people and their challenges will set you up for success.
Grow existing north american client base by renewing contracts, up- and cross-selling.
Maintain the highest level of customer satisfaction through responsive and proactive account management
Create relationships that change our clients from buyers to sykes digital services advocates
We offer you
The opportunity to make the difference for our north american business
Professional growth and opportunities based on your capabilities and ambitions
Fast-paced, entrepreneurial and open company culture
Highly competitive base salary with uncapped commission.
Company benefits plan (including medical, dental, 401k, etc.).
Paid time off
Required qualifications, skills and experience
Minimum 3 years of experience in an account management/sales management / consultative sales role with an online companyA saas / digital services company is a plus
Highly motivated, positive, proactive team player with a desire to win
Entrepreneurial spirit, great sense of ownership; problem solver
A desire to work together as a team to grow together with our customers
Willing to work east coast hours, remotely, and able and willing to travel (domestically up to 25% of the time)
Experience in working with complex decision-making units with multiple stakeholders
Sykes enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforceOur high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clientsInformation security, network administration and software development are part of our comprehensive global portfolioIt professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.
Commitment to ethics and equal employment opportunity: sykes enterprises, incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company`s policiesSykes is proud to be an equal employment opportunity employerSykes is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local lawEeo.