We’re looking for an energetic, self-motivated leader with big ideas and a can-do spirit. It is essential to have a deep understanding of the social media landscape, ability to work well under pressure and a constant desire to find strategic solutions to unforeseen challenges. The primary purpose of the Account Manager position is to ensure that we provide world-class customer service ensuring client satisfaction through every step of the relationship. The Account Manager has their hand in just about everything throughout the creative process, including social strategy, client presentations, upselling and more.
Act as the liaison between clients and the STN team focusing on effective communication, fielding requests and partnering with other STN teams to fulfill the clients’ needs and hit their goals. It is key that Account Managers have a deep understanding of the clients’ social landscape and brand guidelines. Ability to ensure that client needs are met and feedback is not repeated.
Develop project timelines with Project Managers to guarantee client deadlines are met. Properly manage client requests to accurately quote points/budget to hit profit margin goals. Look for opportunities to work more efficiently as a team and offer suggestions to Account Supervisor as needed.
Dedicated time to prioritize further skills development - expanding your knowledge of the social best practices, creative trends, etc. Offer creative solutions to our clients based on industry best practices.
2-4 years relevant experience as Account Manager at a creative agency or large brand
Strong presentation skills
In-depth sports, entertainment and pop culture knowledge
Strong sense of social media trends and best practices
Familiarity with social media management programs (like Sprout Social, Crowdtangle, etc.)
Availability to work evenings and weekends, as needed
Immaculate attention to detail and eagerness to offer best-in-class service
Competency with Google suite
Paid Time Off (Vacation, Sick & Birthday PTO)
401K (Traditional & ROTH) + matching
Health Insurance benefits: Medical, Dental & Vision with an employer contribution
9 Paid Company Holidays
Donation match for 501(c) organizations
Fully Remote Working Environment
Dog Friendly HQ
Complimentary Gym Membership
Weekly Mental Health Breaks
Company Provided Phone + Laptop
STN Core Values: