Job type full-time
Full job description
At softbank, we make robotics personalWe believe the future of work lies in robotics, with the potential to make our lives more productive, meaningful, and filled with joy, excitement, and wonderIt all starts with the right technology, enhancing how robots learn, interact, and connect with people.
Elevating humanity through robotics: at softbank robotics, we’re committed to leveraging collaborative robotics to elevate human workOur robots are designed to helpWe’re here to make sure they help the right way, enriching the human experience - how we work, how we learn, how we connect, and how we grow.
The customer experience manager role is responsible for the successful adoption and growth of commercial robotic programs, through the use of an enterprise change management framework and data analytics.
You will become an industry expert in automation, serving as a consultant for our customers and curating best practices to allow for continuous improvement in our robotics programAs our products exist in a physical environment, travel to conduct customer on-sites is expected on the order of 2-3 short trips on a monthly basis.
This role is remote and can work from anywhere in the usOur offices are located in san francisco, ca and boston, ma.
Experience / skills:
Minimum 5 years experience in a consultative role for technology implementations or direct role in customer success or customer experience
Experience in the following areas: high-tech software, services, and or hardware
Proven track record of becoming a trusted subject matter expert in previous roles
Excellent project management skills; ability to gather new requirements, organize around business priorities, and deliver on deadlines
Proficient, detail-oriented, and creative in the development of customer presentations in ms and google
Exceptional written and oral communication and strong organizational skills
Skilled at delivering high-energy training sessions for clients
Can provide coaching and guidance for clients on performance, risk, and kpi achievement
Critical thinker with the ability to use data to tell story and make thoughtful recommendations
Willingness to take on additional projects and responsibilities as needed
Ability to work independently to identify problems early and explore possible solutionsThrive in a high performance, fast-paced, entrepreneurial environment
History of driving outcomes through cross-functional work with key stakeholders and contributing to a positive team environment
Sales/renewal experience a plus
Bachelor`s degree or equivalent in business, liberal arts, or technology
Softbank robotics america is proud to be an equal opportunity workplaceWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Posted 2 days ago