Not provided by employer
F ield applications scientist
B everly, ma | location
Send your resume to careers@seqwell.com
Join the seqwell journey!
Do you enjoy the challenge of figuring out how to accelerate research by creatively leveraging your competencies and expertise? our mission at
Seqwell is simpleWe strive to unlock the full potential of modern ngs instrumentation through a transformative library prep technology called
Plexwell™Our workflow enables scalable multiplexing with fewer steps and cost-consuming normalization to achieve greater efficiency, cost savings,
And minimize time to results.
What we are looking for:
Our rapidly growing team is looking for someone who knows and loves the science in ngs…And supporting customers to ensure their research
Success even more! as a member of the applications team, you will play a vital role in achieving business objectives and high levels of customer
SatisfactionTowards those ends you will support the sales team in pre-sales functions such as guiding customer evaluations, providing product
Training, and assisting with post-sales customer support when necessaryOur team requires motivated team players who can quickly adapt in an
Evolving start-up environment and integrate within cross-functional teams in supporting strategic goals of the commercial team.
The ideal candidate must effectively convey, via oral and written media, the features and benefits of our products to prospects and customers, will have
Experience with technical support in the life sciences as well as practical lab experience in next generation sequencingThey must have effective
Interpersonal skills to build relationships across the seqwell team and with customersThis role reports to the director, applications and support at the
Beverly, ma officeThis is a hybrid position that will require time spent in the office/lab at the beverly headquarters (40-50%), remote work and
Anticipated us travel of up to 50%.
How you will contribute:
Provide pre-sales support to sales for new customer applications focusing on technical and application presentations; work performed via
Videoconference, site visits, phone and email.
Support the customer`s evaluation by thoroughly understanding their application, workflow, and data requirements, providing protocol training to
New product adopters.
Assist the applications team with post-sales support when needed by receiving and managing support inquiries from customers, distributors and
Sales via email and phone to efficiently resolve product or service issues and maintain high levels of customer satisfaction
Track key performance metrics, including customer response time, issue resolution time, and departmental efficiency are met or exceeded;
Includes logging into crm
Guide automation inquiries and support
Assist marketing in development of sales collateral, user guides, web content and other customer-facing material
Act as technical conduit between the field and internal teams
Support high morale and commitment by exhibiting a sense of common purpose and direction
Solve problems and manage crises through solutions driven communication
Maintain proficiency and market dynamics via training and technical development to ensure understanding of new products, applications and
Competitive offerings.
What you will bring:
Hands on experience in ngs library construction
Experienced user of illumina platforms and ngs bioinformatics
Efficient multitasking abilities
Excellent listening, teaching and observational skills; coupled with strong oral and written communication skills.
Strong relationship-building and interpersonal skills
High degree of comfort navigating technical project discussions
Attention to detail while ensuring urgency to respond to customers
Strong technical references and proficiency in ngs laboratory methodology
Adaptability and resourceful mindset
Proven track record of working in a multi-disciplinary team setting
Prior customer application support experience preferred
Appropriate scientific educational background, advanced degree a plus
Be a part of the seqwell team today! seqwell is an equal opportunity employer and prohibits discrimination and harassment of any
Kind: seqwell is committed to the principle of equal employment opportunity for all employees and to providing employees with a
Work environment free of discrimination and harassment.
66 cherry hill dr., beverly, ma 01915 | seqwell.com
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