About lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and workWith 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiencesLearn more about lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, linkedin: /lumentechnologies, twitter: @lumentechco, facebook: /lumentechnologies, instagram: @lumentechnologies and youtube: /lumentechnologies.
The role
The primary responsibility of a lead distribution specialist is to route warm leads to the sales organization with high proficiency and in a timely mannerThis entails thorough research of accounts, company information searches, and monitoring of distributed leads to ensure leads are properly worked or reassigned as neededThis position is primarily a research and routing functionSometimes extra attention is needed on some records to make certain that quality information is coveredIn some cases, leads will not go to the sales regions based on a variety of reasonsExamples are: record is incomplete or inaccurate, record is not a sales inquiry but rather a need for help with current services, record is spam, etcAttention to detail is critical for this role.
The main responsibilities
Daily duties include efficiently navigating queue system in salesforce.com and routing a minimum of 100 records per day, follow up on previously routed leads via salesforce.com notifications, and other tasks as neededAbility to adapt to business changes and interact with all level of sales.
Understanding the importance of sales channel differentiators, what makes a good lead, and knowing when to route records to channels other than sales is critical for success in this role.
Must be confident in salesforce.com navigation.
High proficiency in salesforce.com or similar crm tool.
Ability to navigate salesforce.com reporting and dashboards.
Proficiency with ms office (word, excel, powerpoint) strong interpersonal, communication (oral and written), negotiating, time management and organizational skills.
Strong problem-solving skills, especially when dealing with incomplete or conflicting information.
High comfort level and proven ability to multitask and jump from one task to another with high efficiency.
Completion of all tasks with low failure rate.
What we look for in a candidate
Bachelor’s degree or 2+ years of relevant experience
2 – 3 business experience
Great interpersonal skills.
Ambitious, proactive and solution-focused
Strong collaborator and facilitator of collaboration.
Identifies opportunities and potential problems, addressing them effectively and efficiently
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What to expect next
Requisition #: 294988
Eeo statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”)We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobJob duties and responsibilities are subject to change based on changing business needs and conditions.
Salary range
Salary min :
36450
Salary max :
81000
This information reflects the anticipated base salary range for this position based on current national dataMinimums and maximums may vary based on locationIndividual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensationDirector and vp positions also are eligible for long-term incentiveTo learn more about our bonus structure, you can view additional information hereWe`re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, lumen offers a broad range of health, life, voluntary lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeingYou can learn more by clicking here.
Note: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Hiring insights
Job activity
Posted 10 days ago
