Samson, the worldwide leader in high performance cordage, is seeking a technical field support ii, who will support the sales departments with regards to customer product maintenance, samson program support (icaria line condition management), and customer training while practicing a high level of business ethics and professionalism and adhering to safety and quality guidelines in support of samson strategy and core values.
Who you are:
Interested in traveling to diverse locations including europe, middle east, south asia, australia, and throughout north america. Able to deliver excellent customer service through supporting customers on land and at sea. Interested in growing and developing training skills, talents, and skillsets. Able to represent samson, the strongest name in rope, through face-to-face customer support and product maintenance. Able to work independently or collaborate with a team and contribute to future product growth and development. Technically trained and able to communicate technical solutions clearly. Able to build relationships within all levels of the diverse organization. A clear and concise communicator with a strong attention to detail. Proficient computer user who is experienced with microsoft office and able to learn new programs. Problem solver who can recommend and implement solutions. Able to set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing environment. Able to handle confidential and sensitive information.
What you'll do:
Provide direct technical support for customers with regards to splicing, product installation, and product inspectionsThis can be done by remotely or in-field as required. Engage in active asset and customer management through gathering technical data from customers and completing data entry, review, and management of valuable customer data. Act as an in-house expert on all aspects of rope fabrication work with customers to problem solve and develop solutions for their specific application and training needs. Support the sales department as necessary with technical support, customer training, and other services rendered. Support online training development and utilization. Learn hands-on splicing skills that are transferrable. Perform other duties as assigned.
What you should have:
Required: high school diploma or equivalent Desired: associate’s degree
Required: minimum of three years of experience in industrial, manufacturing or other related field. Desired: 3+ years of technical support and/or technical field support experienceExperience with customer data management and working with saas platforms.
Able to obtain twic (transportation worker identification credential) card. Have or able to obtain passport for international travel. Able to obtain an other certification/credential as required such as helicopter underwater egress training (huet)
With over 140 years in the synthetic rope industry, we are focused on meeting the needs of demanding customer applicationsAt samson, we’re not just about developing innovative synthetic rope solutionsWe also pride ourselves on providing the industry’s best serviceFrom pre-sale to installation to post delivery follow-up, we want to ensure that we maximize customer experiences to the fullest potential through continually inventing, refining, and optimizing our products.
This is an outstanding opportunity to join a team of pioneers keenly focused on making products that not only meet but exceed expectationsThat ambition is reflected in our culture of ingenuity and attention to detailBut at the end of the day, it’s our people, not just our products, that make samson a dynamic company to work for.
Samson rope is committed to creating a diverse environment and is proud to be an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are a drug free, tobacco free workplace and an equal opportunity employer (minority/female/disability/veteran)Employment is contingent on a successful background and illicit drug screen.
Technical Field Support II (Houston, TX)
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