Senior content developer (20391)
About rms app experience organization
The rms app experience group is revolutionizing a multi-trillion dollar global industry through a design-centric approach to problem solving and application developmentOur applications combine the latest science with modern saas applications and api services to deliver high performance, enterprise-scale user experiencesThe content you write will be creatively integrated into our applications, and help businesses and individual consumers to understand catastrophic events and create a more resilient and sustainable global society.
If you are obsessed with creating content that matters to customers and reduces onboarding from hours to minutes in a delightful experience, then we want to talk to you!
About the role
We are looking for a senior content developer to join our team to create customer-facing digital content that promotes, describes, and analyzes the global suite of rms peril models and applications for a wide audience of current and prospective usersIf you have a genuine interest in business applications of science and engineering, catastrophe modeling, data visualization, and scientific communication, this is an exciting opportunity for youYou will use analytics tools, such as mixpanel and google analytics, to understand how customers engage with your content and drive continuous improvementTo be successful in this role, you will be organized, innovative, and obsessed with customer success.
The ideal candidate for this position will have a demonstrated ability to communicate complex scientific concepts to a technical but non-specialist audience via user-friendly, delightful digital content built using a variety of tools and methodsYou will be thorough, detail-oriented, innovative, flexible, and comfortable working with highly-technical, cross-functional, multinational teams in a fast-paced environmentYou will show bias for action with a proven record of delivering high-quality outcomes of value to customers while meeting deadlinesThe content you create will help customers to understand and intelligently manage risk from catastrophic events.
If you’re ready to make a difference to rms and its customers, we would love to talk to you.
Responsibilities and activities:
Plan, develop, and deliver technical documentation, video, and web projects for a wide range of models and applications
Define the best content format for the target persona (web, document, microcopy, video, etc.)
Establish and implement a data visualization strategy to communicate complex scientific, financial and analytics concepts via innovative and creative methods
Own the entire documentation pipeline, including planning, content design, writing, editing, testing, and deployment
Analyze user data to better understand how users engage with content and apps and drive continuous improvements
Translate complex sme information and product capabilities into clear, effective content to accelerate your audience’ onboarding and interaction with the product
Ensure clarity, consistency, and quality across all content deliverables and formats
Collaborate with designers, developers, product managers, and key stakeholders to oversee user experience from feature conception until launch
Clearly communicate conceptual ideas and design rationale during the planning phase
Improve processes, methods, and tools for how content is created, delivered, and maintained
Partner with remote and local cross-functional teams to meet critical project milestones and deadlines on a compressed schedule without compromising on quality or scope
Apply ingenuity to constantly evolve rms content development practices to improve digital education
Bachelor’s or higher degree in a suitable field including computer science, information design, science, geoscience, environmental science, atmospheric science, risk science, geography, engineering, english, technical communication, journalism, or marketing
5+ years of experience designing, developing and launching digital education and product documentation for large-scale, complex enterprise applications and software
Ability to write to a highly technical and specialized audience using industry concepts and terms
Experience in authoring within a content management system or other structured content environment
Experience working with a global, diverse, geographically-distributed cross-functional team
Experience using data analytics solutions to understand how customers engage with content and prioritize content opportunities to define a delightful customer experience
Relevant post-graduate qualification or experience that includes 3-5 years experience in managing, writing or editing high-quality digital content (e.g., for a reputable scientific journal of scientific organization), or producing data visualizations to communicate complex scientific concepts in visual format
Experience with modern saas and cloud platforms (aws or others)
Experience in using headless cms apis to ingest content authored elsewhere
Proficiency in programming languages (e.gR or python)
Experience applying branded style guidelines to content and leveraging design system
Experience with jira and agile processes
Versatility to support sme and highly specialized audiences as well as executives, prospects, and new clients less familiar with the domain and industry
Ability to support a wide range of personas with innovative content and distribution
2+ years of relevant work experience in analytics, scientific writing, risk modeling, or data visualization, or a relevant postgraduate or research experience
There’s a 1% chance an earthquake will cause $50 billion of insured loss within the next 12 months and a 5% chance that a hurricane will cause $60 billion of insured losses next yearAt rms, we turn risks into real numbersHow? by building simulation models that allow insurers and investors to understand and manage their global risks-from hurricanes, quakes, and wildfires, to cyberattacks, terror attacks, and pandemicsWhy? we want to build a more resilient world, and we’re on a mission to help make every risk known.
Insurers, reinsurers, investors, financial institutions, governments, and ngos trust rms solutions to better understand and manage catastrophe risksRms was founded in 1989 by stanford scientists who created our first model for the california earthquakeToday, rms has some 1,300 employees across 13 offices in the us, london, bermuda, zurich, india, china, japan, singapore, and australia, and over 1,000 products and models now covering six continents.
Rms helped pioneer the natural catastrophe model market we now lead – and we continue to innovateIn may 2019, we announced rms risk intelligence™ (ri), an open-standard platform for strategic risk managementThrough this purpose-built platform, clients can tap into rms hd models, rich data layers, intuitive applications and apis that simply integrate into existing enterprise systems to support business decisions across underwriting, risk selection, mitigation, and portfolio management.
How we understand and manage risk affects everyone and our passion is nothing less than creating a more resilient world through a better understanding of catastrophic eventsJoin our team of leading scientists, developers, industry experts, and world-class professionalsTogether, rmsers make a difference on a truly global scale.
Visit rms.com to learn more and follow us on linkedin and twitter.
Rms is proud to be an equal opportunity workplaceWe are committed to equal employment opportunity without regard to race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, genetic characteristics, sexual orientation, or any other classification protected by applicable local, state, or federal law.
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