Job type full-time
Full job description
Revele - why work with us?
Since 1999, we`ve led the industry in implementing technology to enhance the revenue cycle management processAnd with over 25 years in healthcare reimbursement and technology industry, we`ve endured a vast amount of change - the affordable care act, icd-10, electronic health records, to name a fewWhat does all of this mean?
It means at revele we don`t run from change, we embrace it.
We`re entrepreneurs at heart and today, we rely on the entrepreneurial operating system (eos) to run our businessInspired by change, we commit to improving ourselves and our services so that we can create more value for our customersWe believe by doing so, we can build happier and healthier communities that improve the quality of life globally.
As a leading ehr revenue cycle management service, revele assists a client base across the u.sIncluding physician practices, hospital-owned physician groups, and enterprise networks with end-to-end revenue cycle management servicesRevele has been named to the inc5000 list of the fastest-growing private companies in the nation for three years and ranked as `best in class` in the medical group management association`s (mgma) list of top medical business and service organizationsAs a result of our industry success and growth, revele is seeking a highly motivated patient services call center manager with a passion for customer service to join our team.
The patient services call center manager is a full-time, remote positionThe patient services call center manager is responsible for the oversight of the patient services representatives teamThis role is responsible for ensuring that the call center is equipped to meet sla’s as required.
Facilitates recruitment and hiring of patient services representatives (psr)
Acts as the administrator of the pure cloud phone system
Provides coaching and development of psr staff as it relates to phone statistics
Administers disciplinary action as needed (pip, warnings, etc.)
Implements and delivers business plan and targets
Ensures direct reports have clear targets/benchmarks of what is expected
Prepares and delivers call center reporting
Administers performance reviews
Monitors at least 3 calls per month per psr
Handles psr desk set up and connectivity issues
Determines appropriate staffing levels for the department
Attends client onboarding calls and implementations
Fosters an environment of cooperation and change
The ideal candidate for this position:
Ability to work remotely
Satisfactory internet connection/speed required to perform job duties
At least seven (7) years of call center background in a high volume call center environment
Previous management experience required
Responsibility of a patient services call center manager includes:
Influences others and drives change towards a common vision or goal.
Ability to proactively work within a quick and constantly changing environment.
Aligns, establishes, and achieves results towards people initiatives and strategies.
Develops strong, trusting relationships within the department and organization.
Maintains a strong sense of urgency, initiative, and drive to get things done correctly.
Makes decisions and takes calculated risks under pressure, with the ability to gather ideas and advice from others in the process.
Ability to understand people well and utilizes that understanding effectively in motivating and persuading others to act.
Maintains an effective level of business literacy including company goals, mission, financial position, strategy, competition, technology, and culture.
Technically competent in human resources disciplines.
Full-time remote position paid vacation paid time off paid holidays medical, dental, & vision plans life insurance 401k