Job type full-time
Full job description
Position summary: as an inside sales consultant for residential business, you have an opportunity to exude customer zeal in the growth and retention of residential customers by selling new products and services, retaining customers, and delivering superior customer service.
At republic services, we work for earth! when it comes to serving our communities, we’re devoted to providing the most effective, safe and environmentally- friendly waste management solutionsAt republic services, we’re guided by five essential core values – to be respectful, responsible, reliable, resourceful, and relentless in all we do, every dayIt’s what makes us who we are, reminding us to keep our employees and customers at the heart of it allWe make sure your voices are heard and are recognized for their contributions.
Republic services provides rewarding compensation and benefits for eligible employees including:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Life insurance and accidental death & dismemberment insurance.
Employee assistance program.
Employee discount programs.
401(k) plan with a company match.
Employee stock purchase plan.
Responds to inbound calls within inside sales environment from residential customers inquiring about their existing service with republic services for their home or residence.
Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism.
Creates customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process.
Proactively promotes republic services products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close.
Provides sales support to existing customers wanting to make changes to their accounts.
Performs sales retention by using sales tactics learned through the training and mentoring process.
Accountable for meeting or exceeding performance metrics identified by crc and customer experience leadership around customer experience, sales activity, and sales revenue.
Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers
As business needs arise, may be required to assist other functions in inside sales.
Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
Performs other job-related duties as assigned or apparent
Associate or bachelor’s degree.
Self-starter and a strong work ethic.
Strong research, investigation and problem resolution skills.
Strong verbal, written, typing and interpersonal communication skills.
Spanish bilingual fluency, in a business environment.
High school diploma or ged.
Experience in call center or sales environment.
Bonus plan details (if applicable):
Must be within driving commuting distance to charlotte, nc office.
Company provides all equipment and employee provides internet.
Must be able to work within 7:30am-6pm monday-friday hours of operation.
Republic services is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classifiedFurthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.