Job type full-time
Full job description
Republic services is an industry leader in u.sRecycling and non-hazardous solid wasteThrough our subsidiaries, republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customersWe’ll handle it from here., our brand promise, lets customers know they can count on republic to provide a superior experience while fostering a sustainable blue planet for future generations to enjoy a cleaner, safer and healthier world.
Why work with us
Our company cannot thrive without great people devoted to serving customers, the community and the planetWe hire the best people to make republic a great place to workWe are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we areWe strive to create a workplace that’s meaningful and rewarding to our 33,000 employeesThat’s why we are proud to be recognized as best large employer by forbes, world’s most ethical companies by ethisphere, and human rights campaign foundation’s 2018 corporate equality index.
Position summary: under general direction from the customer resource supervisor and with knowledge of the company’s services and processes, the customer resource specialist works within a customer resource center (crc) to process and resolve residential and commercial customer requests; while delivering superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.
Provides a first tier of customer support, responding to forwarded customer service requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
Responds primarily to inbound calls and may initiate outbound calls to resolve moderately complex issues.
Assists customer resource associates with investigating and resolving customer service issues.
Effectively responds to residential and commercial customer requests including, but not limited to, service inquiries and issues with equipment.
Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
Logs and records information about customer support interactions by inputting information into company systems and updating information in a timely and accurate manner.
Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
May assist crc management with developing action plans to resolve issues and build effective processes.
Performs other job-related duties as assigned or apparent.
Associates or bachelor’s degree.
Waste or service industry experience.
Experience using bilingual skills, particularly spanish, in a business environment.
Minimum of 2 months experience in a high volume call center or customer service environment.
Republic services is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classifiedFurthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
Rewarding compensation and benefits
Posted date: september 10, 2021
Job type: full-time
Req #: r-051258
Location: las vegas
Job category: customer experience