Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer a hybrid work model and flexible work arrangements?
The Shift Lead will ensure the customer support team meets defined Indicators to provide a positive experience for our customers during their designated shift. The Shift Lead will also ensure there are smooth operational transitions from one shift to another and ongoing customer needs are addressed. You will ensure that service levels are managed and customer expectations are achieved or exceeded. The Shift Lead works with Support Management, the WFM team, and the Knowledge Manager to ensure technicians are meeting performance goals, and that operating standards and procedures are developed, revised, and followed to provide excellent customer service.
Relativity is a team of passionate people always looking to grow and make our product and customer service the best it can be. Our team members come from diverse backgrounds with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify.
So, please come as you are. We can’t wait to meet you
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Unlimited time off
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.