Job type full-time
Full job description
Aviation mro sales associate
Summary responds to customer requests and questions regarding technical, large or complex service, products and accountsAnalyzes and rectifies customer concerns using established proceduresMay use computer to access and/or update customer recordsJob functions
Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
Determines staff hours, number of personnel, and parts and equipment required for service call.
Prepares schedules for service personnel, assigns personnel to route or specific repair and maintenance work.
Arranges transportation of machines and equipment to customer’s location for installation or from customer’s location to shop for repairs that are performed on premises.
Keeps records of work hours and parts utilized, and work performed for each service call.
Requisitions replacement parts and supplies.
Contacts service personnel over radio or telephone to obtain or give information and directions regarding service or installation activities.
Responsible for data entry and maintaining a database containing engineering and customer part numbers.
Creating and maintaining bills of material for items produced.
Must be able to work with and coordinate input and data from multiple sources.
As necessary, performs other related duties of which the above representative.
Job requirements specifications of education and training, job related experience, and knowledge/abilities are general guidelines based on the minimum experience normally considered essential to the satisfactory performances of this job by the average incumbentIndividual abilities may result in some deviation from these guidelinesMinimum education and training high school diploma or equivalentMinimum directly related job experience two years experience in a manufacturing environment.
Management must contact the human resource department of adding to or changing a significant number of duties.
Minimum knowledge, abilities, and skills
Knowledge of basic mathematics
Ability to interact with a team of coworkers
Customer contact skills.
Able to read and comprehend documentation written in the english language.
Written communication skills.
Physical motion walks at least 40% of each dayOther motions: walking; bending; carry-reaching above; sitting; repetitive motion hand-wrist; repetitive motion elbow-shoulder; fingering; grasping; feeling; hearing; talking; seeing; eye-hand/foot coordination; working with controlsDegree of physical activity light work: exerting up to 30 pounds of force occasionallyVisual demands
Equipment computer hardware and software