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Redox is growing by leaps and bounds and is expanding our technical support team to ensure redoxers have the it resources they need to be successful.
As the it support engineer you’ll provide remote support for our end users, including troubleshooting, provisioning and mac managementYou’ll be responsible for resolving issues related to hardware and software in a remote environmentWe’re looking for someone who maintains a strong focus on end user satisfaction, even if it takes a little longer to resolve the issue.
What you`ll do
Provide daily remote support to redox end users
Troubleshoot hardware and software issues with end users
Provision new user accounts for different tools
Resolve various account and computer issues
Assist with onboarding and security team tasks
Support it and operations projects
Basic jamf pro management
Suggest improvements on it processes and automations
Keep up to date with macos and security related issues
What we`re looking for
1-2 years strong macos support
1-2 years end user focused support
1-2 years strong troubleshooting skills
1 year jamf pro experience
Remote support experience
Basic scripting ability
What sets you apart
End user focused
Personality and skill working with remote end users
Patience and empathy when working with less skilled mac users
Ability to examine current processes and devise new automated processes
Windows support experience
We at redox understand that we are all patients, and our mission is to make healthcare data useful and every patient experience betterOur values represent the basis of our culture of trust, transparency, and personal growth, and define how we want to interact with each other and the world.
Please keep reading..Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every boxSo if you think you have what it takes, but don`t necessarily meet every single point on the job description, please still get in touchWe`d love to have a chat and see if you could be a great fitHttps://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
About redox - take a look here: https://youtu.be/4ojenxr6uxa
What we do healthcare organizations and technology vendors connect to redox once, then authorize what data they send to and receive from partners through a centralized hubRedox`s cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data.
This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutionsWith hundreds of healthcare organizations and technology vendors exchanging data today, redox represents the largest interoperable network in healthcareLearn how you can leverage the redox platform at www.redoxengine.com.
Other stuff about us redox is an eeo companyWe fully support the diversity of our team! here`s a recent blog post about our stance on diversity and belonging: diversity at redox
As part of our ongoing work to build more diverse teams at redox, when applying, you will be asked to complete a voluntary eeo surveyThis survey is anonymous, we cannot link your application record with your survey responses- we request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our applicants, and in our hired redoxersWe take this data very seriously, and really appreciate your willingness and time to complete that step in the process.
We believe in holding ourselves to a high standard of conductHere`s how we think about this: redox code of conduct
Successful candidates must be eligible to be employed in the us, and must reside in the continental usWe do not hire in alaska or hawaii at this time.
Thank you for your interest in redox!
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Posted 8 days ago
