Job type full-time
Full job description
Worker time type
At reddy ice, we are committed to becoming north america’s “total ice solution”How? by living the reddy ice way through operational excellence, growth, and obsession for the customer.
The account manager is responsible for working directly with national and regional customers to maximize account penetration and customer retentionThis role is highly collaborative and requires a strong understanding of key internal (commercial team) and external (customer) objectives.
Travel requirements: up to 30%
Duties and responsibilities:
Establish, grow and manage relationships across multiple decision points within the customer’s organization (purchasing/sourcing, category management, supply chain, retail operations and marketing) through personal sales and planning calls, participation in association events and shows, and entertainment.
Verify and validate all new procedures, service changes, and system modifications to customer accounts and successfully communicate them cross functionally within the reddy ice organization.
Conduct monthly and quarterly customer account reviews.
Identify any changes in customer’s needs and/or business requirements.
Develop specific action plans to grow existing customer accounts based on actionable sales reporting data analysis.
Create and implement new reports as well as modify existing reports as needed.
Subject matter expert in sales and reporting tools (ax, ice genie, sugarcrm, driver dashboard, and customer portals)
Manage strategic key account initiatives, new store within existing customers opening/set-ups and closings.
Work with accounts receivable to improve collections process and reduce aging dollars to align with company objectives.
Recommends improvements in data, systems, processes, analysis, and results.
Assumes other duties and responsibilities required or assigned by management.
Adhering to the code of business ethics is essentialWe value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
Account managers receive a competitive base salary, plus bonus incentives tied to meeting or exceeding assigned territory sales quota, pricing objectives and new business objectives.
Internal: head of national sales, head of field sales, rvps, market managers, plant managers, naes, raes
External: director grocery, category manager, buyer, purchasing/sourcing, vp merchandising, distribution, regional or store operations
This is an individual contributor role with no direct reports.
Education and experience:
Bachelor’s degree in marketing, finance, business or related discipline preferred.
3-5 years of relevant key or national account retail/non retail sales experience or account management.
Proficient in microsoft suite and crm proficient with business analysis tool navigation and analysis
Strong work ethicDemonstrates a sense of urgency to deliver results.
Excellent communication and presentations skills.
Solid background developing and maintaining relationships with both internal team and external national / regional customers.
Customer business development and planning experience.
Effective project management, sales, and negotiation skills.
Working conditions/physical requirements:
This position works in a typical office environment, is generally sedentary, and uses computers, calculators, phones, and other office equipmentThis position may require evening and weekend workWork is conducted in a fast-paced, rapidly changing environmentThe ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essentialSome out of office work and travel required for customer meetings; a valid driver’s license and acceptable mvr are required.
Remote - ocs commercial strategy