Job details
Job type full-time
Full job description
About the job: the red hat north america public sector (naps) services team is looking for a civilian territory services manager to join the civilian regional services teamIn this role, you will develop, cultivate, and manage relationships with a subset of assigned civilian agenciesYou will oversee the successful delivery of projects under your assigned territory from kickoff to closeout including determining scope details and monitoring the project`s progress to ensure that it conforms to customer expectations and contractual agreementsAs a civilian territory services manager, you’ll need to have a good foundation of technical knowledge and project and scope management expertise to successfully oversee the territorySuccessful applicants must reside in a state where red hat is registered to do businessWhat you will do:
Design and implement effective, high-impact technical and business solutions for red hat`s customers with a focus on our emerging technologies
Contribute to and share complex, reusable, and high-impact services solutions across naps to help solve recurring customer problems
Sell red hat`s solutions using the business requirements of your customers to create unique red hat offerings
Grow your territory through the development of internal business partnerships with the field sales team as well as alliance and partner programs
Work with sales account teams to strategize, plan, and coordinate quarterly and yearly pursuits on services sales
Assist with negotiating statements of work with customers and legal teams
Accurately and consistently provide revenue and booking forecasts for your territory
Ensure successful delivery of all projects, maintaining a high customer satisfaction level
Navigate and proactively own escalation procedures
Facilitate the end-to-end delivery of red hat services sales opportunities within accounts, focusing on sales for net new and farming
Coordinate customer managers who manage consultants, fostering a culture of collaboration within your team
What you will bring:
Experience in customer-facing positions as a professional services consultant or engineer, preferably within a technology or consulting organization
Consulting program management, sales or technical implementation experience
Ability to craft and present complex solutions to internal and external customers
Experience with cross-functional collaboration in a matrixed organization
Experience adhering to open framework methodologies within project teams
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About red hat: red hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing linux, hybrid cloud, container, and kubernetes technologiesRed hat helps customers integrate new and existing it applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environmentsAward-winning support, training, and consulting services make red hat a trusted adviser to the fortune 500As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, red hat can help organizations prepare for the digital future.
Benefits
Comprehensive medical, dental, and vision coverage
Flexible spending account - healthcare and dependent care
Health savings account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: these benefits are only applicable to full time, permanent associates at red hat located in the united states.
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Job activity
Posted 30+ days ago
