Recurly, Inc. provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, FabFitFun, Cinemark and Fubo.tv
depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 42 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover $450 million + in Revenue.
Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $9 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
Headquartered in San Francisco, Recurly is hiring remotely across the US depending on role and experience.
As Technical Support Engineer, you are serving your team members on the frontlines by focusing on technical issues—to help ensure a delightful and successful experience for customers, merchants, prospects, partners, Recurly employees, and just about anyone who needs our assistance. Your challenge will be to ensure the resolution of technical issues alongside our Escalation Engineering team, while ensuring that all standards of process and timelines are met. Not only will you be providing solutions for our customers as an elevated tier of service, but you will also be supporting internal teams with resources and guidance, specifically equipping other Technical Support team members with resources to provide solutions more efficiently. You will be a primary stakeholder in developing, maintaining, and improving ways that our Technical Support Team serves Recurly customers.
As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance.
Other perks may include:
Optional remote or in office work
401(k) Retirement Plan and company match
Flex Time Off
Monthly internet stipend
Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at email@example.com