Best of the App Store - Apple
It's a combination of polish, simplicity, and depth - FastCompany
You can create an email experience that works for you - TechCrunch
Customer Support Specialist contributes to keeping Readdle customers happy and satisfied with the complete range of our products.
Support Specialist is a liaison between customers sharing their experience and expectations about the product and the developers who are open to feedback and are continuously working on bringing the improvements and innovation into the app.
We are looking for a person who is keen about productivity products, enthusiastic about talking to customers and is able to read between the lines. The job is a great opportunity to learn about the development process of apps, to gain knowledge about different factors influencing the quality and rating of a product. Continuous communication with mostly English-speaking customers will be useful to enrich communication and writing skills.
Customer Support Team Working Schedule
We have a full-time schedule. Each team member has 5 workdays and two days off per week. As our schedule provides 7 days/week coverage, our team divides into two crews. One part of the team works from Tuesday through Saturday and the other one from Sunday through Thursday.
On Monday through Friday our team works in two shifts:
Day shift: 9:00 - 18:00 (10:00 -19:00) - 9 hours including paid 60 minutes lunch;
Afternoon shift: 16:00 - 00:00 - 8 hours without lunch.
On Saturday and Sunday, we work on day shifts only - 9:00 - 18:00 (10:00 -19:00).
Each employee has 2-3 afternoon shifts during working days. Our work schedule is fixed, It means that our employees work the same shift every week. Nevertheless, there is a necessity to rotate day and afternoon shifts between the teammates once or twice a year taking into account product updates, workload, seasonality, etc. Please note that Customer Support Team works on Ukrainian Holidays. We have an additional 9-10 days-off (equal to the number of public holidays in a given year) instead.
Here is an example of the current schedule for clarity:
Sun: 9:00 - 18:00
Mon: 9:00 - 18:00
Tue: 9:00 - 18:00
Wed: 16:00 - 12:00
Thu: 16:00 - 12:00
Readdle started as a crazy idea. Today, it's become the most incredible thing we've ever done, and we owe it all to our customers.
Our mission is to make people more productive by enabling technology to millions. We strive to create the best experiences on mobile and desktop for those who want to be more productive.
You’ll be leading the way. We’re betting you’re driven to build great things and get awesome results. Join this amazing journey with Readdle