Salary $18 an hour job type full-time
Full job description
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Job description and requirements
Randolph-brooks federal credit union is seeking candidates for full time employment opportunities with our remote member assistance team starting at $18.00/hour!
We are also offering a sign-on bonus for rma (remote member assistance) representatives hired on or before october 31, 2021! new hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings)Join our team today!
The remote member assistance (rma) support specialist provides exceptional service to members, non-members, branches and internal departments through multiple communication channelsEstablishes and updates member relationships with appropriate documentation in accordance with policies, procedures, regulatory laws with supervisionIdentify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the credit unionTo enhance member experience, recommend appropriate products/services and/or solutions.
Essential functions and responsibilities:
Responsible for creating an exceptional member experience
To identify, analyze and address members’ needs and use cognitive judgment
To improve our member’s economic well-being and quality of life, provide consultation on products, services and solutions
To safe guard member and credit union interests, practice advance fraud detection techniques
Oversee and maintain quality control of all account establishments and supporting documents
Receive and process account interest and tax related request, and select group account set up
Provide timely correspondence to department voicemail, e-mail and secure message
Meet or exceed department goals and objectives through key performance indicators and core values
Accountable for maintaining an in-depth working knowledge of rbfcu member handbook, applicable policy and procedure and topical knowledge for all credit union areas
To create a seamless member interaction, orchestrate multiple software applications such as base 2000, portfolio viewer, onbase, wirexchange, dna, loans pq, fis, dna publisher, workday, avaya, dsi avaya marquee, calabrio, newtek, rightfax, docusign, obweb scanner, verafin, secretary of state, county websites and kofax
Must be able to work a flexible monday-saturday schedule
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
High school diploma or ged
One year of financial institution experience and/or one year of customer service experience
Spanish speaker preferred
Business account experience preferred
Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail
Accept ownership and adapt to needs of department
Self-initiate and apply logic to problem solve with few concrete variables
Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Attendance and promptness is pertinent
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Job type: full-time
Work location: multiple locations