Job Family Summary
Serves as a key element within the Rackspace Technical Support team and provides an intermediate level of technical support to our customers over the phone and/or via support tickets. Ownership of basic customer issues, which may take up several days to resolve fully. Applies creative problem-solving techniques to identify the source of problems while at the same time keeping the customer aware of every step along the way via the ticketing system and/or phone. Solves customer's technical issues, which can include OS level, web server, database server, applications server, DNS, SMTP, user management and permissions, or other software issues.
Must be available to work one day on weekends.
This opportunity is a permanent remote job if you’re located in Jalisco, Nuevo Leon, Ciudad de Mexico o Estado de México.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.