Job details
Salary from $40,000 a year job type full-time
Qualifications
Night shift (required)
Overnight shift (required)
Hotel experience: 2 years (preferred)
Full job description
Here`s the gist...
Working in a fast-paced call center environment, the customer support representative is primarily responsible for assisting existing customers with their technical support needsThe customer support representative will perform a question diagnosis while guiding users through step-by-step solutionsBeing an expert in the rms hospitality suite, support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Reporting directly to the customer support manager, a customer support representative will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiencyThe successful applicant will have a positive attitude, a desire to work as efficiently as possible and excellent communication skillsIf you have worked in a fast-paced office in the past and you enjoy problem resolution, we’re excited to talk with you.
Overnight, weekend, and holiday availability required: this position is an overnight positionSample schedule will be 4:00pm - 1:00am or 12:00am - 9:00am pacific time zoneThe first 3 months will be day shifts for training and transition to overnight thereafterWe’re looking for someone who can operate effectively with little or no supervision and who can manage multiple tasks at once without becoming overwhelmed.
Responsibilities
Become an expert in rms hospitality suite and software products and modules.
Manage heavy inbound and outbound call volume.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Troubleshoot software issues, internet connectivity, and light hardware troubleshooting.
Log and respond to customer service requests in a timely manner.
Manage and maintain client records.
Setup and troubleshoot multiple software modules including but not limited to quickbooks, boomgates, and point of sale terminals.
Thoroughly explain and guide clients through resolution options in a clear and concise manner.
Other duties as assigned by the supervisor.
Strong analytical and problem-solving skills are required.
Conflict resolution, troubleshooting, and conflict management.
Ability to work in an ever-changing fast-paced work environment with a contagious positive attitude.
Detail-oriented, well-organized, and able to multitask in a results-oriented business environment.
Excellent written and verbal communication skills.
Efficiently manage time to focus on customer activity requirements and requests.
Work independently as a self-starter, motivated member of the team.
Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
A little more about you...
2-3 years of experience in help desk, customer support, technical support or similar role.
Minimum of 1-2 years hospitality experience: hotel, food and beverage, customer service.
Experience working with a property management system, point of sale system, crm, and/or help desk ticketing system.
Advanced computer skills including a high degree of proficiency in microsoft word, excel, outlook, and powerpoint.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Efficiently manage time to focus on position activities and requests.
Ability to identify, prioritize and focus on critical tasks.
Work independently as a self-starter, and motivated member of the team.
Persuasive, confident oral communicator and a contagious positive attitude.
Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
Energetic professional who does not mind wearing multiple hats.
Experienced in handling a wide range of support related tasks and able to work independently with little or no supervision.
Job type: full-time
Pay: from $40,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance
Schedule:
8 hour shift
Holidays
Night shift
On call
Weekend availability
Covid-19 considerations:
All employees are required to be fully vaccinated and offer proof of receipt of an fda-approved vaccination against covid-19, unless a reasonable accommodation is approved.
Experience:
Hotel experience: 2 years (preferred)
Client services & customer support: 2 years (preferred)
Shift availability:
Night shift (required)
Overnight shift (required)
Work location: remote
Hiring insights
Hiring 2 candidates for this role
Urgently hiring
Job activity
Posted 3 days ago
