Job type full-time
Full job description
Role: srApplications engineer
Location: anywhere in the us100% remote
Excellent pay and benefits!
Qualitrol employees receive a competitive salary, 28 days of paid time off (includes pto and holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately)We have annual reviews and career development planning to help get you to the next level in your careerOur family friendly environment also provides paid maternity/paternity leave, adoption leave, life insurance and more.
You will love working with colleagues who have a genuine desire to innovate and seek out complicated problemsWe believe in absolute inclusion and diversityQualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a fortune 500 company like fortive.
The applications engineer will select and use qualitrol products to satisfy customer application requirementsThey will focus on presales and post sales technical support, sales and product management support, preparation of technical support documents, and customer training.
Here’s where you’ll demonstrate your proficiencies:
Provide technical assistance to customers, for product questions and problems, from the point of quotation request through post shipment and installation.
Provide insight to the commercial team in terms of technical responses and guidance on quotations.
Research and initiate product solutions including new product models, derivatives, and customized products, to meet customer needs.
Take a proactive and responsive approach to customer service.
Management of small and medium customer maintenance contracts and report monthly technical support activity related to key maintenance contracts
Provide internal and external training on qualitrol products
Contribute to product feature enhancements and process improvements.
Manage issues using sales force and document all product selection and product specification choices.
Supports r&d engineering in translating customer`s needs into a manufacturable product
Assist in prequalification process with new customers, (presentations, testing etc.)
Skills & experience
The successful candidate will be able to demonstrate the following skills and experience:
Bs degree in electrical or software engineering or equivalent.
Extensive experience in technical applications engineering, field service engineering, or product management.
Strong customer service orientation.
Demonstrated analytical and problem-solving skills
Ability to travel up to 20%
Understanding of power systems
Knowledge in telecom techniques for remote device monitoring: tcp/ip, modem protocols, serial links etc.
Sql database maintenance
Understanding of communications protocols, iec61850, modbus
Hands-on experience of wireshark
Qualitrol manufactures monitoring and protection devices for high value electrical assets and oem manufacturing companiesEstablished in 1945, qualitrol produces thousands of different types of products on demand and customized to meet our individual customers’ needsWe are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distributionAt qualitrol, we are redefining condition-based monitoring.
We are fortive !!
Fortive’s essential technology makes the world stronger, safer, and smarterWe accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spiritOur forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, ai-powered automation, and other disruptive technologiesWe’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growthWe use the proven fortive business system (fbs) to accelerate our positive impact.
At fortive, we believe in youWe believe in your potential—your ability to learn, grow, and make a difference.
At fortive, we believe in usWe believe in the power of people working together to solve problems no one could solve alone.
At fortive, we believe in growthWe’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: for you, for us, for growth.
Ready to move your career forward? find out more at careers.fortive.com .
We are an equal opportunity employer
Fortive corporation and all fortive companies are proud to be equal opportunity employersWe value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by lawFortive and all fortive companies are also committed to providing reasonable accommodations for applicants with disabilitiesIndividuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a human resources representative to request an accommodation.
Posted 2 days ago