Job details
Salary $12 an hour
Full job description
Customer service representative
Posted on: apr 15, 2022
Location: billings, montana, us
Company: qualfon
Job description
Dialog direct, a qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customersOur customer service representatives will have virtual paid training from their home.we offer advancement opportunities once you make it to your 60th day of employment! agents with good attendance, that are meeting their metric goals, will have the ability to transition into a position that pays $12/hr to $14/hr.
Our qualfon mission
Dialog direct, a qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our qualfon university program
Free access to personal and professional support through the qualfon professional coaches
Medical, dental benefits, vision and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
100% remote work from home position that will include paid virtual training from your home
We lead by example to ensure our amazing team members and supervisors embrace and live the qualfon mission & values
Qualfon is dedicated to ensuring all team members have fun@work!
What you will be doing
Answer incoming calls and assist customers
Research information in databases to resolve customer issues
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
100% attendance during training
Technical and system requirements
Desktop or laptop (apple/mac, tablets or smart devices, windows mini pcs, chromebook and android systems are not compatible
Operation system – windows 10 or newer
Webcam-video available
The computer must have least 4gb of ram and a processor speed - dual core 2 ghz or better
High-speed internet via wired ethernet connection, no wifi, satellite or hot spot
Upload speed of 3 mbps; download speed of 10 mbps
The internet service provider (isp) must be highly stable with 1% or less packet loss
Latency under 100ms.
Usb headset with noise-canceling microphone (jabra, plantronics, or logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
Must have available cell phone, tablet or landline required for multifactor authentication
What skills you will need
Ged or high school diploma required; some college preferred
Prior work-at-home experience desired
Comfortable working self-managed
Minimum one-year previous customer service/sales experience
Typing speed of 25 wpm with 90% accuracy required
Computer knowledge in windows-based application required
Strong ability to communicate articulately and succinctly both verbally and in writing
Manages emotions and maintains positive energy
Passion for meeting or exceeding performance goals
Hiring insights
Job activity
Posted 30+ days ago
