Job type full-time
Not provided by employer
Full job description
Hanwha q cells america inc(“hqca”) is headquartered in irvine, ca, and handles sales for the north american regionIt is a subsidiary of hanwha q cells co., ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modulesIt is headquartered in seoul, south korea (global executive hq), thalheim, germany (technology & innovation hq), and san francisco, usa (energy storage/inverter & software hq)Through its growing global business network spanning europe, north america, asia, south america, africa, and the middle east, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential marketsHanwha q cells is a flagship company of hanwha group, a fortune global 500 firm, and a top 8 business enterprise in south koreaHqca recently acquired geli, a leading developer of energy management system software for energy storage, solar, and other renewable resources.
The field application engineer is responsible for supporting customers in all aspects of technical marketing activitiesThe position requires up to 50% travel for technology and business engagementsThis position will report to the head of residential system products & technology innovation or another senior member of management that the president of the company may designate.
Collaborate with field application engineering manager, survey customer product and service preferences (e.g., product features, hardware, software, services, etc.), use cases, and competitor landscape.
Provide technical support/customer support to channel partners:
Engagement with distributors and installers for a providing training
Answer calls and e-mails from customers in a prompt with proper knowledge, and document all information for a tracking
Travel to the customer or end-user to provide service or provide emergency repair service
Develop solutions to problems that range from simple product troubleshooting to complex integration and interface scenarios.
Advise customers concerning equipment operation, maintenance, or programming.
Supporting update of fw or modification of setting on an existing product to fix malfunctions
Support designing of the solar system with the ability to read and interpret schematics based on the understanding of low/high voltage, electronics, and network devices
Aa or technical degree or equivalent professional training.
Demonstrated successful experience with residential solar applications and customer service.
Two years experience in a customer support position, technical helpline, and/or remote support services.
One year of solar industry experience is highly preferred, but not required.
Experience with solar electric products and national electric code (nec) is helpful
Basic understanding of ip network.
Flexible team player with attention-to-detail and responsible working attitude
Ability to communicate with a variety of audiences, including customers, engineers, sales reps, and suppliers.
Strong sense of ownership on assigned tasks.
Can-do mentality, proactive working attitudeAnd hands-on approach.
Ability to travel up to 50% of the time, domestically.
Possesses excellent english verbal and writing skills.
Must be authorized to work in the us.
Physical, mental, & physical demands
To comply with the rehabilitation act of 1973 the essential physical, mental and environmental requirements for this job are listed belowThese are requirements normally expected to perform regular job dutiesIncumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility standing: 20% of time sitting: 70% of time walking: 10% of time
Strength pulling: up to 10 pounds pushing: up to 10 pounds carrying: up to 10 pounds lifting: up to 10 pounds
Agility (f = frequently, o = occasionally, n = never) turning: f twisting: f bending: o crouching: o balancing: n climbing: n crawling: n kneeling: n
Dexterity (f = frequently, o = occasionally, n = never) typing: f handling: f reaching: f
Hanwha q cells provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Posted 25 days ago