Operations - insurance operations
Prudential aspires to make lives better by solving the financial challenges of our changing world! at prudential, our customer service associate are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with complex financial needs.
We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity, and initiative to show up and work hardAnd are also:
Committed to owning customer issues from start to finish.
Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes.
Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types.
Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels.
Able to identify other potential customer needs and offer tailored solutions that improve financial wellness.
Keen problem solver that connects with each customer with compassion.
Experience with contact center and disability is desirable but not required.
Excellent verbal and written skills.
Previous customer service experience preferred.
Strong commitment to providing exceptional customer service.
Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences.
Proficient pc and keyboarding skills with ability to multi-task between multiple computer applications.
Knowledge of group insurance, or other experience in the financial industry preferred.
College degree preferred.
This position will work virtually, therefore new hires must be able to provide the following:
High speed internet service must be available in your areaYou must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessaryThe internet service cannot be wireless, and the internet speed requirement is: 3.0 mg downstream and 768k upstream.
Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landlineYou will be logging into avaya therefore your personal phone number will not be identified to customers.
Quiet area in your home with minimal distractions and noise free.
Prudential offers a generous benefits package including:
Competitive salary with opportunity for an annual bonus based on performance.
Advancement potential, beginning with tiered promotional opportunities.
Note: prudential is required by colorado law to include the salary range for this role when hiring a colorado resident.
Salary range specific to colorado: $34,300-46,500 + discretionary incentive bonus + benefitsEligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performanceIn addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Under limited supervision and within established guidelines, provides information to investors, policy holders, insureds and or financial advisors, field force and home office staffReceives, evaluates and answers customer inquiries which are predominately routine but may require deviation from standard screens, scripts and proceduresUses computerized system for tracking, information gathering, providing information, referrals, routine transactions and or troubleshootingMay answer product, account, policy and service inquiries, resolve problems, and promote products and services by responding orally and or in writingMay assess needs and suggest promoting alternative products or servicesThis position is accountable for explaining benefit coverage, documenting, and investigating complaints, and may make presentations to employee groups to promote enrollmentTypically has 1-4 years of directly related customer service experience and well-developed knowledge of product features and transaction processingHandles most calls and transactions independentlyAccording to product line, may be required to obtain license.
Prudential financial, incOf the united states is not affiliated with prudential plcWhich is headquartered in the united kingdom.
Prudential is a multinational financial services leader with operations in the united states, asia, europe, and latin americaLeveraging its heritage of life insurance and asset management expertise, prudential is focused on helping individual and institutional customers grow and protect their wealthThe company`s well-known rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of timePrudential`s businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associatesWe are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individualsVisit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The prudential insurance company of america, newark, nj and its affiliates.
Note that this posting is intended for individual applicantsSearch firms or agencies should email staffing at email@example.com for more information about doing business with prudential.
People with disabilities:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email firstname.lastname@example.org.
Please note that the above number and email are solely for individuals with disabilities requesting an accommodationIf you are experiencing a technical issue with your application or an assessment, please email email@example.com to request assistance.