Operations - insurance operations
Bring your passion and energy and we will train you on the restAt prudential, our contact center representatives are the first point of contact with our customers and our goal is to provide a low effort experience for customers with complex financial needs.
We offer paid training and benefits on day one including tuition reimbursement, paid volunteer days, generous paid time off; vacation, paid holidays, personal days and a reward and recognition plan that includes pay for performance compensation.
The expertise we are looking for you to bring:
We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity, and initiative to show up and work hardAnd are also:
Engaging communicators who enjoy working directly with the customer and a team
Committed to owning customer issues from start to finish
Intrigued by technology and helps us identify opportunities to enhance processes
Able to think on your feet and flexible with creating solutions for variety of personalities
Capable of shaping the customer experience and efficiently process transactions
Keen problem solver that connects with each customer with compassion
What you can expect:
Build a career with a great company with exposure to multiple parts of the business
Fast paced, dynamic environment
Tiered promotional opportunities based on performance
This is not just answering phone calls……this is a diverse role that impacts others
Each call is unique, and we value the diversity our customers bringOur representatives work in a collaborative environment assisting customers over the phoneThis can range from something as simple as an account balance inquiry to providing information for complex financial decisionsRegardless, your mission remains the same; help customers make clearer decisions about their financial futureWe can’t promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leaderIf you think you have what it takes, apply nowYou will gain skills and experience working on behalf of a dynamic industry leader in the fortune 500 that will enhance your resume.
Minimum high school diplomaAssociates or bachelor’s degree and 1-2 years of customer or financial services experience preferred
Proficient pc and keyboarding skills with ability to multi-task with different applications
Flexibility with your schedule, although you will have a regular assigned shift
Must be receptive to change and detailed performance feedback
Please note: you must have high speed internet service, your own phone (landline or cellular device) and will need to use the ethernet cord we provideYou cannot perform this position using wifi.
Anticipated start date: 3/28/2022
Note: prudential is required by colorado law to include the salary range for this role when hiring a colorado resident.
Salary range specific to colorado : $36,600 - $49,700 + discretionary incentive bonus + benefitsEligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performanceIn addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential financial, incOf the united states is not affiliated with prudential plcWhich is headquartered in the united kingdom.
Prudential is a multinational financial services leader with operations in the united states, asia, europe, and latin americaLeveraging its heritage of life insurance and asset management expertise, prudential is focused on helping individual and institutional customers grow and protect their wealthThe company`s well-known rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of timePrudential`s businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associatesWe are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individualsVisit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The prudential insurance company of america, newark, nj and its affiliates.
Note that this posting is intended for individual applicantsSearch firms or agencies should email staffing at firstname.lastname@example.org for more information about doing business with prudential.
People with disabilities:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email email@example.com .
Please note that the above number and email are solely for individuals with disabilities requesting an accommodationIf you are experiencing a technical issue with your application or an assessment, please email firstname.lastname@example.org to request assistance.