About press ganey:
Press ganey pioneered the health care performance improvement movement 35 years agoToday press ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journeyDelivered through a cutting-edge digital platform built on a foundation of data security, press ganey solutions address safety, clinical excellence, patient experience, and workforce engagementThe company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
Position description/overview:
Press ganey currently has an exciting opportunity for a remote account manager.
The account manager is responsible for client set-up, ongoing account maintenance, and day to day service inquiriesThey build relationships with client contacts to insure that needs are being metThey also work collaboratively with external and internal teams to problem solve.
This role resides within the payer business unitThe account manager is also part of an account team consisting of a regional director and advisors.
Duties & responsibilities:
Build and maintain relationships with client contacts
Manage day to day client support, assuring all client inquiries are being responded to quickly, efficiently, and effectively.
Escalates inquires that need attention from other team members as appropriate; ensuring a resolution is reached and the client is informed.
Resolves all basic technology and web-application support inquiries independently while triaging calls that go beyond the basic support.
Facilitate a collaborative team environment for both internal and external clients
Problem solve internal and external client issues
Provide ongoing support for new and existing products
Qualifications:
1-3 years of customer service, health care or project management experience preferred.
Proven excellence in the support and service to complex and demanding customers is preferred.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to multi-task, prioritize, and manage time effectively
Proficiency with microsoft office (word, excel, outlook, etc.)
Ability to work in a team environment
Minimum education:
Bachelor’s degree
All positions at press ganey require an applicant who has accepted an offer to undergo a background checkThe specific checks are based on the nature of the positionBackground checks may include some or all of the following: ssn/sin validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug testBy applying for a position with press ganey, you understand that you will be required to undergo a background check should you be made an offerYou also understand that the offer is contingent upon successful completion of the background check and results consistent with press ganey`s employment policiesYou will be notified during the hiring process which checks are required for the position.
In order to ensure a healthy and safe work environment, press ganey requires all of its associates to be fully vaccinated against covid-19, or have an approved medical or religious exemption, prior to their start dateAssociates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request an accommodation to this requirement.
Press ganey associates llc is an equal employment opportunity/affirmative action employer and well committed to a diverse workforceWe do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay transparency non-discrimination notice – press ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicantHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor`s legal duty to furnish information.
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