Job type full-time
Full job description
We`re not just in the packaging business–we`re in the `wow` business
Pregis is hiring!
Why join pregis north america?
It’s an exciting time to work for pregis! we are constantly innovating and continue to serve the needs and be a strong partner to our customersWe empower our employees to operate in a socialized environment and welcome diversity of thoughtPregis llc (www.pregis.com) is a leading manufacturer, marketer and supplier of innovative protective packaging products and solutions to a variety of industriesPregis’ private equity partner is warburg pincus, together focused on investment in growthThe company’s broad product offerings provide protection to meet customer needs in three segments: inside the box, surface protection and mailing and bagging solutions.
We are focused on growth; the company has grown in the last 5 years by “wowing” its customersPregis has experienced significant growth organically and through acquisition, expanding our capabilities to meet customer needs and enhancing our ability to deliver value in a rapidly changing environment.
Privately pe owned, with nearly 2,300 employees in 24+ north american facilities and additional manufacturing operations across europeOur reach continues to increase with the growing global demand for a strong protective packaging partner, working through a strong network of distributors, fabricators and converting partners with support teams ready to provide industry leading service.
About the position
The customer success manager is an account retention, continuous improvement, and project implementation specialist focused on growing and retaining existing key end usersThe csm will support the enterprise accounts team by providing site coverage at our largest accounts and will be extremely responsive to the customer’s needsBusiness retention and improvement is the primary function of this role and will be used as a measurement of performance.
This person should establish multiple contacts within the customer organization to create a barrier to competition and mitigate the impact of employee turnover at the end userThe csm will be the face of the company and reinforce the value and goals of our account program and initiatives by interacting with the end user contacts and continuously adding value to the relationshipThe csm will work directly with the enterprise directors and sales leaders to help identify improvement opportunities and evolving business goals or gaps within our key customer’s fulfillment centers.
Represent the pregis core values: integrity, innovation, collaboration, and customer-focus
Be a multidimensional self-starter that can meet expectations with limited supervision and effective time management
Travel frequently to customer facilities mostly in a determined geographic region
Possess project management skills to coordinate and execute an implementation plan / schedule
Coordinate new account launch activities, machine requisitions, and installations
Develop relationships with local distribution representation partners and across multiple levels at assigned fulfillment / distribution centers (operations, shipping, packing, purchasing, etc.)
Partner with the pregis tech team to ensure coverage is exceeding customer expectations and facility relationships are being built
Possess exceptional written and verbal communication skills and strong computer skills
Generate relevant business reports and provide follow-up and recaps on all assigned action items
Support new product trials and provide updates, customer feedback, and barriers to success along with competitive responses
Work with new and existing customers to provide packing and equipment operation training
Assist with building and maintaining customer profiles and strategic account management plans
Monitor all contact activity, turnover, and any competitive activity
Identify new opportunities to expand sales at existing sites
Demonstrate personal and professional effectiveness working in cross-functional teams
Candidates should reside in a western us major city (such as los angeles, salt lake city, reno, las vegas, phoenix or denver) and live within reasonable proximity to a major us airport.
Travel to customer sites weekly and maintain a clean driving record
Productively work remote from home when not traveling
Manager, client services
Education / experience:
University degree or college diploma - business or engineering major preferred
Project management, packaging, and supply chain field experience is desirable
Sales, account management, engineering, and/or customer service experience a plus
Our growth culture
We thrive in an open transparent environment where we constantly challenge our team members to share their diversity of thought by incorporating round table discussions, regular 1.1’s and maintaining a collaborative environment.
Pregis core values
Integrity-the quality of being honest and having strong moral principles; moral uprightnessHere at pregis, we value our people and expect the highest quality from each.
Collaboration-combination action of a group of people, especially when effective and efficientPregis strives to hire people that want to win as a teamWe look for these qualities when interviewing and value the people that want to strive for the greater good!
Customer focus- we recognize that having a strong customer focus means having a strong contribution of overall successWe are about putting our customers and their satisfaction first! when recruiting for the right fit, we strive to find this quality in our candidates as a priority for both internal and external customer basis.
Innovation- here at pregis, we are always innovating and keeping up with the newest technology to stay proactive within the market.
Diversity and inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to pregisWe strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative action/eeo statement/inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsWe support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent pregis’ culture and achievements.
Visit us at www.pregis.com for more information about pregis llc