Job details
Job type full-time
Full job description
This position provides management for all aspects of assigned customer account s to ensure profitability and customer retentionThe primary responsibilities of the national accounts manager (nam) include:
Understanding customer’s organizational structure, culture and needs
Building and managing the relationship with customers at multiple levels, including corporate contacts
Ongoing communication within dentco to inform of customer’s organizational structure, culture, and needs
Daily follow up within dentco to ensure customer is receiving timely service and resolution of outstanding issues
Essential duties and responsibilities: customer side
Assure continual contact and availability to customer at corporate and field level to develop a strong and honest relationship.
Build a genuine partnership with the customer by providing opportunities for input and suggestions resulting in continuous improvement of service.
Manage start up programs, and coordinate with customer and within dentco to achieve smooth startups.
Send various reports to customer on weekly, bi-weekly or monthly basisWork with customer to obtain approval for proactive or customer generated work ordersUpdate and coordinate within dentco’s customer service department.
Develop, coordinate and implement a process for smart surveys (customer satisfaction surveys at the site level).
Manage the process to communicate results of smart surveys to the customer`s senior management team.
Work with customer to identify work order objectives, expand services and increase size of portfolio.
Develop and implement customer satisfaction benchmarking program to include auditing and reporting.
Essential duties and responsibilities: dentco side
Provide technical support by partnering with the contracts and sales department to deliver specifications and proposal to the customer.
Engage in a team effort with the contracts and sales department to obtain signed contract, clean list of sites, and introduce and manage start up program.
Obtain and manage full contact information from customer.
Communicate primary objectives of customer to quality services department, compile work order data from quality assurance managers and submit proposal to customers when appropriate.
Reconcile and audit snow transactions to ensure customer payment.
As needed, track aging of customer accounts receivable.
Daily use of internal software system, enterprise quality management (eqm), to review site conditions, inspections, work orders, and inventoriesFollow up with appropriate team members to resolve any open issues.
Participate in meetings with other departments to review current daily tasks, revise process/flow or strategize ways to improve best practices.
Required qualifications
A bachelor`s degree in horticulture or 5-6 years of equivalent experience in the landscape industry, including irrigation
Prior experience managing multiple accounts and corporate level customer relations.
Excellent interpersonal skills including the ability to build and maintain positive customer relations
Excellent organizational skills and ability to prioritize in a fast-paced environment or spontaneously
Proficient in microsoft office applications
Professional attitude with a strong commitment to team
Must show initiative and be a self-starter
Ability to travel, including overnight stays on a regular basis
Preferred qualifications
General knowledge of landscape and snow removal industry or facilities management
Demonstrated experience in corporate level customer presentations and communications
Knowledge of company procedures and process flow, as well as familiarity with the function of all positions within the company
Familiarity with enterprise quality management (eqm)
Job type: full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to friday
Work location: remote
Hiring insights
Hiring 1 candidate for this role
Urgently hiring
Job activity
Employer reviewed job 9 days ago
Posted 11 days ago
