Job type full-time
Full job description
Payer compass is dedicated to restoring rationality to the cost of healthcareWe focus squarely on tackling the most elusive problems in today’s healthcare landscape: spiraling costs and associated lack of price transparencyFounded in 2013, payer compass is a privately held private equity-backed company that serves the self-funded and health plan marketplacesFor self-insured organizations, our innovations and services are driving down the costs of healthcare claims reimbursementAnd for health plans, we are minimizing overall spend on claims pricing, administration, and processing.
We are actively seeking a client services account representativeHeadquartered in plano, tx, this is a remote role and can be based out of colorado, florida, illinois, indiana, missouri, tennessee, or texas
This position exists to become intimately familiar with assigned clients by researching and understanding their history, operations, and business needsThe account representative acts as a point of contact to help resolve customer problems by clarifying issues, determining causes, selecting and explaining the best course of action, and applying the appropriate resources to reach a successful resolutionIn addition, this position will train end-users to understand the system operationsThis position reports to the manager of client services.
Manage help desk ticketing and claim review/analysis queues
Conduct regular calls with clients to discuss open issues, manage expectations, etc.
Respond to client issues in a timely manner, including working applicable issues and triaging those outside of immediate influence
Manage ad hoc training requests for process/navigation of product with clients
Maintain current client information via the company’s helpdesk system and other methods
Continue to expand industry and product knowledge
Bachelor’s degree and/or 4+ years’ experience in client management and/or support, with a healthcare background
Working knowledge of the healthcare industry – focus on revenue cycle preferred
Excellent written and verbal communication skills; ability to produce simple messaging from complex systems/concepts
Experience working both independently and in dynamic team settings
Computer knowledge – specifically ms office, with a focus on intermediate to expert level in ms excel`