The paysimple customer success team is looking for a motivated individual to educate, drive adoption, build deep relationships, and masterfully navigate value added conversations with customers who utilize our software and payment solutions.
You are an experienced and strategic account manager who has managed a large portfolio of accounts, preferable in the saas spaceYou have experience scaling playbooks and balancing 1:1 and 1:many outreachYou are a self-motivated individual who prides yourself on building and leveraging relationships to drive revenue, advocating for customers and keeping cool under pressureYou have experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new toolYou are motivated by helping businesses find efficiency and reach their potential and have a knack for leveraging multiple relationships to reach goalsYou are driven to exceed company, team and individual goals.
Paysimple is the leading provider of service commerce solutions for smbs, with over 17,000 customers and growingOur saas platform provides payment acceptance, billing automation, client management, ecommerce, mobile, and point-of-sale solutions tailored to the needs of service-based businessesWe are building an extraordinary company and looking for talented, energetic, and motivated people to join our unique environment.
Our team is creating a world-class service organization and our customer success managers are critical to our continued success and the success of our customersThe customer success team is focused on delivering a frictionless on-boarding process for new, high-value customersOnce a customer is on board, csms provide education, onboarding support, and proactive account management to ensure our customers get the most out of our productsCsms are responsible for increasing revenue per customer with a focus on increasing transactional volume and product engagement.
Paysimple is located in denver’s rino district, conveniently located on the a line, just one stop from union stationOur collaborative, open-plan office space is filled with high-energy, talented people who enjoy our weekly lunches, monthly happy hours, and hanging out and working in our amazing space with their co-workersPlease note that our team is working remotely through the rest of 2020, but this person should already be based in the denver metro area, as in-office work will be required as the office reopens.
Check out more about the role below, and take a look at our video job description to meet our director of customer success and find out more about what she`s looking for.
Ensure a smooth handoff from the sales team to the customer success team as each new customer comes on board
Scale playbooks and best practices across multi-location accounts and franchise systems
Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth
Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing business owners
Identify on-going sales opportunities within portfolio to generate referrals and new leads within the franchise channel
Up-sell unused functionality and features in order to increase utilization, revenue, and reduce attrition
Master paysimple`s product and service, payments education and integration capabilities in order to provide small business customers with consultative guidance on how to get the most out of our product and integrations
Passionately support paysimple`s commitment to create an outstanding experience for all of our customers
Experience and skills:
2 – 4 years managing a portfolio of accounts (saas account management a plus)
Experience and demonstrated success in a high volume sales or account management capacity, specifically selling to vp/c-suite/smb owners
Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis
Ability to prioritize the most important activities daily in order to maximize time spent on each account
Strong excel skills with the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions.
Strong written and oral communication skills
A team player who performs well independently
Ability to multitask, take direction and execute with precision
Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Previous start-up/early-stage company experience a plus
Previous payment processing related experience a plus
Benefits and perks:
Robust medical benefits & 401k with match
Public transportation reimbursement
Start with 17 days of pto, 8 holidays and your birthday off, and a volunteer day each year
Snacks, lunches, and happy hours
Continued investment in your professional development
The base for this role is $55,000-$60,000 with commission putting the first-year on-target earnings totaling $60,000-$65,000.
Evercommerce is an equal opportunity employer and value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusWe look forward to reviewing your credentials and getting to know more about your experience!