Job type full-time
Full job description
Shift: no weekends
This position is monday through friday only shifts eastern 8:00 am - 9:pm est this is a work from home role are you looking for a work environment where diversity and inclusion thrive? submit your application with hca healthcare today and find out what it truly means to be a part of a teamWe are committed to providing our colleagues with the support they needWe offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to youSome of our unique benefits we offer include:
Student loan repayment program
Tuition reimbursement/assistance programs
Moving, mortgage, and real estate assistance
100% matching 401k based on years of service
Identity theft protection discounts
Auto, home, and life insurance options
Employee stock purchase program (espp)
We value your contributionsOur employee recognition programs encourage our teams to raise the barCome be a part of the change!
As a customer advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forward appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for ssc employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
High school diploma or ged preferred
Minimum one year related experience required, preferably in healthcareRelevant education may substitute experience required.
Position will require you to be on the phone 8 hours per shift
Bilingual is a plus
Parallon is an industry leader in revenue cycle servicesWe partner with over 650 hospitals and 2,400 physician practices nation-wideOur parent company, hca healthcare has been consistently named a world’s most ethical company by ethisphere and is ranked in the fortune 100We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
Hca healthcare is dedicated to the growth and development of our colleaguesWe will provide you the tools and resources you need to succeed in our organizationWe are actively reviewing applicationsHighly qualified candidates will be promptly contacted for interviewsSubmit your application and help us raise the bar in patient care! we are an equal opportunity employer and value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriouslyDuring the recruitment process, no recruiter or employee will request financial or personal information (social security number, credit card or bank information, etc.) from you via emailThe recruiters will not email you from a public webmail client like gmail or yahoo mailIf you feel suspicious of a job posting or job-related email, let us know by clicking here.
For questions about your job application or this site please contact hcahranswers at 1-844-422-5627 option 1.