Job type full-time
Full job description
We’re looking for an experienced senior account manager to join our pacres team!
The senior account manager supports account executives on an assigned book of business to execute strategy deliverables for the client, while working collaboratively with the account management team and when necessary, assigning specific tasks to account managersThe incumbent is responsible for monitoring all tasks and deliverables, fielding client inquiries and maintaining project plansThe senior account manager is the primary contact for our clients in managing day-to-day issue resolution.
This regular, full-time position allows for a remote work arrangement, primarily supporting clients on the east coast.
Role and responsibilities
Establish strong relationships with clients and insurance carriers.
Acts as the primary contact for clients regarding all aspects of their insurance plans.
Marshal the appropriate resources to resolve client issues.
Attend client meetings and serve as an additional source of consultation for the client.
Demonstrate group insurance expertise and superior level of knowledge when assisting them with insurance plan questions and issue resolution.
Owns the development of requests for proposal (rfp) and requests for information (rfi), including coordination of insurance carrier proposals, preparation of executive summaries, timeline monitoring and participation in the implementation process.
Oversee the maintenance of current and historical plan designs, process maps, rates, plan documents and other pertinent client information in pacific resources’ client database to maintain the integrity and accuracy of the system.
Perform certificate and contract reviews and plan design analyses.
Attend and participate in claim audits.
Identify, assess, resolve, and/or escalate issues, concerns or challenges as needed.
Expertise & credentials
Bachelor’s degree required.
Minimum 7 years’ experience in a similar role at a comparable level in group insurance.
High level of knowledge about the benefits we service including short term disability, long term disability, leave programs, life insurance, ad&d, voluntary benefits, dental and vision.
High level of technical knowledge in all components of contracts, plan design, claim processes, and vendor capabilities.
Excellent interpersonal, verbal/written communication, and presentation skills required.
Proficiency in microsoft office applications required;
Self-directed with positive drive and approach, including the ability to work both independently and collaboratively in a virtual working environment.
Must be detail-oriented, have highly developed organizational skills including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements.
Ability to establish credibility at all levels of the organization and with clients through confident communications and actions based on integrity.
Experience with salesforce preferred.