Job type full-time
Full job description
Pacemate is seeking a dynamic, energetic, results-driven account manager to join our operations teamThe account manager will be the lead pacemate contact for assigned accounts, maintaining customer relationships and ensuring the successful execution of pacemate programs and software utilization throughout the customer lifecycle.
The account manager is a self-starter with excellent time management and problem solving abilities who thrives in a fast-paced environmentOpen and effective written, electronic, and oral communication is critical for success in this roleMust have an excellent understanding of the cardiac rhythm device management and remote monitoring space to effectively support internal and external teamsThis remote position requires a strong work ethic and the ability to work independently and productively.
Project management: initiate, oversee, and manage the lifecycle of the onboarding and pacemate program management for assigned customer base.
Coordinate and execute on all operational aspects of cardiac device and remote monitoring program management within established timelines.
Maintain customer satisfaction and appropriately provide the account with pacemate technical, clinical, and patient service resources to address customer needs.
Maintain relationships with key stakeholders throughout the customer lifecycle to understand/set expectations, establish timelines, and grow the relationship.
Lead and support on site or virtual education and training sessions on software features and workflow development throughout the customer lifecycle.
Comfortable navigating conversations at all customer levels: administration, revenue cycle, clinician, physician, ancillary staff, and information system teams.
Collaborate with internal teams including commercial sales and marketing, technical resources, and clinical operations leadership.
Keep accurate account management records within crm toolkit and tech stack.
Reports ongoing progress, performance, timeliness, and account management metrics to leadership team.
Education, training, and experience
Bachelor degree required; science/health-related field is preferred.
Minimum 2-3 years experience in project management, cardiac device industry, or customer account management.
Working knowledge of cardiac device and remote monitoring best practice experience preferred.
Excellent written, electronic and oral communication and presentation skills.
Ability to manage multiple priorities, while maintaining attention to detail.
Desire to learn and implement new technologies is preferred.
Experience working effectively within a remote, cross-departmental environment, specifically in a healthcare startup setting preferred.
Ability to prioritize tasks and resources, meet deadlines, and be flexible to changing priorities.
Passion for maintaining relationships, coordinating resources, and driving results.
Excellent computer skills (microsoft office suite, word, excel, adobe pdf, powerpoint, outlook, teams, and electronic health record platforms).
Remote-based with the ability to travel 30-50% of the time based on customer needs.
Must reside within the contiguous united states.
Pacemate is a leading digital healthcare organization dedicated to patient careWe support cardiac care data management and workflows via our cloud native pacemate live platform, our seamless, scalable, bidirectional integration with ehrs and our 24/7 remote monitoring service for cardiac devices.