Benefits pulled from the full job description
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At pnc, our people are our greatest differentiator and competitive advantage in the markets we serveWe are all united in delivering the best experience for our customersWe work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
This position is within the small business banking/merchant services line of businessThe role of head of hardware and distribution strategy will focus on product research, suppliers, pricing, purchasing, distribution, logistics, and warehousing specific to merchant services hardwareKnowledge of merchant service products and/or payments industry experience would be helpful
This is a remote position and can sit anywhere within the pnc footprint, except for colorado, hawaii, alaskaThere is limited expectation for regular in person, in office activitiesSome travel will be required.
Defines the strategy and executes on the business and financial results for a product portfolio through the leadership of team(s) managing new and existing products by creating a differentiated customer experience utilizing traditional and emerging capabilities in technology, operations, and data analytics.
Defines the overall strategy to produce a differentiated customer experience related to product or experience development for applicable business segments and product groupsSponsors potential product or experience development projects for feasibility and valuePresents initiatives and policy changes to gain executive management buy-inManages progress to ensure initiatives are completed on time, within budget and meet strategic goals and oversees the resolution of issues that arise.
Participates in the marketplace to influence product and customer experience trends and leads teams to execute on new products or enhancements to existing products or experiences and recognizes, anticipates and resolves complex operational and process problems that arisePresents ideas to governing committees for approvalMaintains network of counterparts and third parties within the industry.
Serves as senior point of escalation and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partnersLeads activities with external stakeholders and clients throughout the product lifecycleSupports determination of risk appetite and limits as part of the first line of defenseOwns business response to audit and regulatory finding.
Leads one or multiple product lines and manager(s)Manages, motivates and develops the performance of the product development management team and key contributors.
Pnc employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer focused - knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing risk - assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support pnc`s enterprise risk management framework.
Pnc also has fundamental expectations of our people managersAs a manager of talent in pnc, you will be expected to:
Include intentionally - cultivates diverse teams and inclusive workplaces to expand thinking.
Live the values - role models our values with transparency and courage.
Enable change - takes action to drive change and innovation that will transform our business.
Achieve results - takes personal ownership to deliver resultsEmpowers and trusts others in decision making.
Develop the best - raises the bar with every talent decision and guides the achievement of all employees and customers.
Collaborating – knowledge and ability to promote a culture of information sharing and working together to solve business problems and meet business goals.
Competitive environment – knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.
Design thinking – knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
Emerging technologies – knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.
Innovation – develops new ideas and initiatives that improve the performance of the organization.
Managing multiple priorities – ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Problem solving – knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Product development strategy – knowledge of and the ability to design and implement a product development strategy within the organization.
Solutions development – knowledge of and the ability to assess customer needs and provide solutions for them.
Roles at this level typically require a university / college degreeHigher level education such as a masters degree, phd, or certifications is desirableIndustry-relevant experience is typically 8+ yearsAt least 5 years of prior management experience is typically requiredProven leadership experience with a moderate to large scope of responsibility is requiredIn lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Additional job description
Base salary: commensurate with skills and experience.
Pnc offers employees a comprehensive range of benefits to help meet your needs now and in the futureDepending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a health savings account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentivesTo learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > new to pnc.
Disability accommodations statement:
The pnc workplace is inclusive and supportive of individual needsIf you have a physical or other impairment that might require an accommodation, including technical assistance with the pnc careers website or submission process, please call 877-968-7762 and select option 4: recruiting or contact us via email at firstname.lastname@example.org.
The human resources service center hours of operation are monday - friday 9:00 am to 5:00 pm et.
Equal employment opportunity (eeo):
Pnc provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the california consumer privacy act privacy notice to gain understanding of how pnc may use or disclose your personal information in our hiring practices.
Posted 22 days ago