Job type full-time
Benefits pulled from the full job description
401(k) continuing education credits dental insurance disability insurance health insurance health savings account show 5 more benefits
Not provided by employer
Full job description
At orthocarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives betterWe are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heardOur positive environment supports individual growth and a sense of belongingOur employees work together to uphold the standards of excellence and promote an environment of teamwork throughout the organization.
If these attributes align with the job culture you are seeking - then orthocarolina might be the right fit for you!
We have an opportunity with orthocarolina for a help desk analyst to work with our information technology team.
This position is mostly remote but must be able to travel onsite as needed or requestedThis position will support orthocarolina offices north of charlotte and in to the winston salem area.
The help desk analyst role provides day to day support services provided by the technology services teamThe overarching goal is to ensure the support line and ticketing system requests are handled in an efficient and quick mannerThis includes actively resolving end user support desk requests, established slos, and drive continued support function improvementExtended/flexible work hours may be required to align to business activities and/or clinic support needsDuties can include:
As necessary, provide answers to customer caller inquiries regarding status updates and services, field escalations
Monitor service desk for tickets in the queue and assign tickets to technicians as needed
Performs onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend implement corrective solutions, including offsite repair for remote users as needed.
Fields incoming support desk requests from end users via online tracking software, telephone and e-mail in a friendly and courteous manner.
Provides escalation support for members of the team.
Collaborates with technology services team to ensure efficient operation of the company’s desktop computing environment.
Where required, administers and resolves issues with associated end-user workstation networking software products.
Assign users and computers to proper groups in active directory
A career at orthocarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing educationOur company is committed to providing our employees with the utmost positive work environmentBenefits offered include:
Competitive salary package
Health, dental, and vision insurance
Health savings account
Short/long term disability insurance
Voluntary home/auto insurance
Voluntary accident/cancer insurance
Voluntary legal shield/identity theft
Health advocate – employee benefit resource
401(k) retirement plan
Profit sharing plan
Orthocarolina is one of the nation’s leading independent academic orthopedics practices serving north carolina and the southeast since 1922Orthocarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapyWidely known for musculoskeletal research and training, orthocarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitationWe commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized serviceOver 300 orthocarolina providers see more than one million patient visits throughout western north carolina each year.
Associates or bachelor’s degree in the field of computer scienceYears of applicable experience may be considered in exchanged for a college degree.
1-3 years equivalent work experience
Certifications in networking and peripheral setup a plus
Desktop hardware and software certifications a plus
Technical knowledge of corporate desktop solutions.
Provide exemplary customer service to clients via phone and email
Hands-on hardware trouble-shooting experience.
Posted 30+ days ago