Job type full-time
Full job description
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
Energize your career with one of healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help peopleWe dream of giving you the opportunity to do just thisAnd with the incredible growth of our business, it’s a dream that definitely can come trueAlready one of the world’s leading healthcare companies, unitedhealth group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier livesWe live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: optum – a growing part of our family of companies that make unitedhealth group a fortune 10 leader.
Optum helps nearly 60 million americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goalsNo other business touches so many lives in such a positive wayAnd we do it all with every action focused on our shared values of integrity, compassion, relationships, innovation & performance.
As an associate account manager under the consumer businesses segment you are joining an elite team within optumrx client servicesYou are responsible for the operational management of customers in coordination with strategic account executivesYou will collaborate with multiple layers of management to ensure service delivery is accurate and ensure responses are completed on time and within scopeYou will have exposure to both internal and external customersYou will have responsibilities including but not limited to customer onboarding and setup activities, client reporting, and client meetingsYou will also oversee operational functions pertaining to day - to - day management of the customer which includes maintaining timely communications and responses to issues/ requestsYou will also provide support in the management of member and customer - specific escalated issues and / or service concernsYou will act as sme for pharmacy benefit design, products, and programsThis position requires prioritizing multiple tasks in a fast-paced production environmentWe welcome an investigative personality who is interested in finding answersThere will be travel nationally up to 25% of the timeManages ongoing contract relationships and service delivery to clients for one or more accountsActs as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accountsBuilds relationships with clients (not individual members) and serves as the primary point of contact for day - to - day service deliveryRepresents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needsJobs in this function may work closely with sales on renewals but incumbents do not have specific sales goal accountability or primary responsibility to close sales.
This position is full-time, monday - fridayEmployees are required to work our normal business hours of 8:00am – 5:00pmIt may be necessary, given the business need, to work occasional overtime or weekends.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Generally, work is self-directed and not prescribed
Works with less structured, more complex issues
Serves as a resource to others
Build and maintain client relationships
Act as dedicated resource/ liaison for assigned accounts
Oversee customer onboarding
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Bachelor’s degree (or higher) or equivalent years of work experience
1+ years of client management experience (delivery, growth, retention, referrals)
3+ years pbm experience
Travel required up to 25% of the time
Full covid-19 vaccination is an essential job function of this roleCandidates located in states that mandate covid-19 booster doses must also comply with those state requirementsUnitedhealth group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure complianceCandidates must be able to perform all essential job functions with or without reasonable accommodation.
3+ years of client management experience (delivery, growth, retention, referrals)
Rx claim experience
Excel (managing data within existing spreadsheets)
Powerpoint (navigating and creating presentations)
Outlook (manage calendar, create, save and send email)
Experience in “off benefit” programs (discount cards, voucher programs, etc.)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Military & veterans find your next mission: we know your background and experience is different and we like thatUnitedhealth group values the skills, experience and dedication that serving in the military demandsIn fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performanceWhether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journeyLearn more at https://uhg.hr/transitioning-military
Learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possibleHttps://uhg.hr/vet
Careers with optumHere`s the ideaWe built an entire organization around one giant objective; make the health system work better for everyoneSo when it comes to how we use the world`s large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best workSm
Colorado, connecticut or nevada residents only: the salary range for colorado residents is $25.63 - $45.72The salary range for connecticut / nevada residents is $28.27 - $50.29Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
Keywords: #rpo, #yellow
Posted 1 day ago