What are we looking for?
A rockstar Membership Sales Specialist.
Where are we looking?
Boston, MA and/or Remote
What type of job is this?
Full-time; Base salary plus commission.
Who would you report to?
This department is relatively new to our organization, so we’re still figuring out the long-term reporting structure! In the meantime, this position reports to the Director of Partner Development relative to day-to-day goals and activities. This position also works with our Founder/CEO to collaborate on the sales pitch and value proposition.
What should you bring to the table?
A high level of comfort conducting consultative sales-focused conversations with clients;
A high sense of urgency and a passion for closing;
Excellent verbal/written communication skills – this means you can “speak good” and are extremely comfortable talking over the phone to strangers while also engaging in email dialogues with prospective clients;
Ability to learn and use various software programs and tools such as Pipedrive, Calendly, Zendesk, Slack, and Google Suite;
A high level of comfort with building sales processes, and adapting processes in real time;
The ability to evaluate situations in the moment and make quick, appropriate decisions;
A self-starter mentality, capable of working independently when needed;
An unwavering work ethic - our clients and team depend on you;
An impeccable attention to detail and great organizational skills;
An eagerness to learn; an aptitude for learning.
What will get our attention?
If you have outbound or inbound phone sales experience in your background, and can demonstrate proven success with said experience;
If you’re really, really comfortable talking to, and connecting with, strangers;
If you have experience in the high-end services industry;
If you have experience selling services;
If you’re okay getting told “no” 80% of the time, without letting it wear you down;
If you’re interested in growing this position within the company. It’s a newer position and we hope to expand it and even build a team around it;
If you’ve got mad soft skills or people skills; like most sales focused positions, it’s all about how well you can “read people!” If you’re really good at this and adapting your style to their personality or mood, we want to talk to you;
If you write convincing emails like a champ.
What would a typical day look like?
You will spend part of your time proactively working with our Partners to gain a better understanding of their clients’ systems, expectations, and habits surrounding their home technology. Such an understanding will be crucial to the success of this role when interacting with those clients to discuss their support needs.
The Membership Sales Support Specialist will line up your sales activities, so you can hit the ground running each day.
As referenced above, you will devote much of your time each day to emailing and calling our clients, setting consultation appointments with them, and discussing their customer-support experience with us, helping to provide high-touch experiences and Quality Assurance to these clients.
During these calls, you will share with our clients the benefits of increasing their level of membership with us, and will navigate them through the process of moving up from one membership tier to another.
You will live in our CRM, Pipedrive for tasks and prioritization. In this platform, you’ll be directly responsible for managing the path of each client through their sales journey, constantly keeping this database current and accurate. You’ll also manage other platforms such as Calendly for setting and managing appointments and sales calls with clients.
You’ll also communicate constantly and in real-time with other internal peers through platforms such as Slack and Zendesk. Our company literally lives in Slack, and our Partners also live in Slack. Thus, the position will need to be highly aware and able to manage many slack conversations at once.
You will constantly be in open dialogue with our Partners to make sure you are all aligned as membership conversations occur for each client, and/or complete requested outreaches that come from Partners regarding their clients.
Success in this position is demonstrated through sales of membership packages, as well as through providing each of our clients a top-notch experience with our company over the phone.
What do we bring to the table?
A team of aces willing to do anything for each other;
100% company-paid medical insurance;
Eligibility for dental, vision, short-term disability, and life insurance;
Flexible time off policy;
Employee-funded 401K plan;
Lots of team socials (post COVID-19, of course!)
Curious if you’ll fit our culture?
Do you believe there’s always room for improvement? We are constantly in the pursuit of perfection when it comes to our client experience.
Do you always have a backup plan? Things rarely go according to plan, so it’s important to be prepared. Or have MacGyver’s cell number.
Are you frequently putting yourself in others’ shoes? We pride ourselves on being empathetic to any partner’s situation, and give them the benefit of the doubt.
Do you always dot your i’s and cross your t’s? Attention to detail is a must. We don’t bend on this one.
Can you keep a secret? Good, because our end-users’ privacy is a top priority.
Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest, and believe it’s one of the things that sets us apart from the pack.
Are you OK with making a mistake? We are too, as long as we learn from them and don’t repeat.
Still reading...? If you've gotten this far and like what you see, apply already!