Job type full-time
Full job description
We are porter, a progressive venture from the one workplace family headquartered in seattle, washingtonWe’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their bestWe’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativityWe are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.
As a client experience manager at porter, you will be a strategic partner and advocate for clientsYou are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a collaborative team memberYou will build and maintain important internal and external client relationships that support the overall project and/or account including but not limited to: designers, gc’s, project managers, installation crews and vendor partnersFor your success in this role, you will ensure client satisfaction by offering products and services from the first interaction to the execution of project deliverables through to project installations.
In line with porter’s mission to be radically hospitable, you understand that repeat business, client satisfaction and project success relies on excellent engagement, anticipating needs, and rapid responseYou excel in interpersonal, verbal, and written communication skills in addition to being a highly empathetic team playerYour background in design and customer-serving roles allow you to make informed decisions and creative solutions to unique challenges presented by clients.
Your expertise in creative solutions is just as important as your ability to foster partnerships and client relationships that grow revenueYou should be flexible enough to work with many different departments as needed to exceed client expectations as well as maintain long-term client relationshipsYou are passionate about creating spaces that inspire and exhibit the ability to manage multiple projects simultaneously.
Exhibit a work style that is high energy, influential and leads to winning new business opportunities provided by sales management lead and/or support bid opportunitiesAssist sales management by identifying strategies to help revenue
Conduct early project meetings to understand client needs, budget and time constraints through observation, listening and asking the right questionsConduct further research as necessary to drive sales through product/technical knowledge, proposed solutions and management of client expectations
Be highly empathetic and have a proven ability to research and solve client/project design problems and express design solutions in a clear and considered manner that demonstrates you fully understand the needs of the client
Ensure porter’s representation of integrity and creativity by influencing the product selection and service solutions that will satisfy/exceed designer/client expectations
Conduct site visits, field measurements and work closely with the design team to provide an accurate and clear site assessment
Be comfortable and familiar working with some clients and/or projects that require confidentiality
Manage the overall project or account schedule & budget including collaborating with internal and external teams and resources
Produce exceptional final client presentations including final look book, budget, validation package, installation packs and other client requests
Illustrate strong interpersonal communication with customers, internal team members and external partners in our marketplaceShowcase a positive, dynamic personality with the highest level of integrity while being an individual contributor to the bottom line
Establish a cadence of high level of client engagements after the project completes and follow up on any additional day 2 needs & future projects
Participate in industry events to keep product/services knowledge current & ongoing learning and development program
Active participant in porter’s internal meetings, learning & development and team building events to build team effectiveness and synergy
Bachelor of arts degree (b.a.) from a four-year college or university and/or a minimum of 3-5 years in a relevant experience working for a commercial furniture dealer, pm management firm, corporate real estate or facilities management or related business in the commercial interiors industry
Must have demonstrable experience working on large, multi-phased projects ideally in-house or for clients with multi-office locations and/or campuses across north america
Strong budget and schedule management experience is essential and demonstratable experience of working with various internal and external stakeholders on large projects will make you successful in this position
Must be able to demonstrate strong product knowledge of both systems furniture & ancillary products with practical application experience
Experience in excel, powerpoint, office 365 are essential for success in this positionIndesign, cad, smartsheet, project management software & photoshop preferred but not essential
Knowledge & experience working with steelcase products and applications pricing and discounting will make your application stand out
Ability to read and understand floor plans
Decisive, flexible, and able to delegate work with the ability to prioritize tasks
Knowledge & passion for the commercial furniture industry and interior design
Time management and ability to shift between projects and client needs with an understanding that this role will often be juggling multiple deadlines
Ability to adapt and adjust to change as large projects can face unexpected challenges, numerous deadlines and interruptions
Ability to work independently and self-manage while also understanding how to function in team environment with many individuals in various roles and departments all working towards a common objective
Critical contributor to team effort to serve diverse and sometimes demanding clients providing excellent customer service; professional oral and written communication is essential
Creative problem solving and take initiative while having a positive attitude
All responsibilities to be performed with varying amounts of supervision and a high level of self-motivation
If this sounds like you, apply today!