Job type full-time
Full job description
Engagement hub customer success managers are responsible for the execution and delivery of engagement hub and target management packs at on24This role is responsible for the effective and successful coordination of client related setup, implementation, training and being the sme providing on going best practice and guidance.
This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating communication between all internal on24 departments as necessary, and external client teams.
Successfully execute client engagements and act as client point-of-contact for project related issues
Must be able to consistently meet project timelines and ensure client expectations are met.
Facilitate project setup, consulting, implementation, training, and ongoing account review and modification
Partner with csm/am on account reviews to determine customer satisfaction and utilization levels
Provide client training and support of on24’s proprietary platforms
Provide best practices, guidance and assistance to our clients and owning the role of the sme for assigned management packs
Provide platform support through use of support ticketing system, email and phone
At least 4 years of work experience in project management, account management, customer service or customer success
A bachelor`s degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
Professional experience with microsoft outlook, word, excel, and powerpoint
Excellent organizational, planning, and communication skills
Integrity, creativity, intellectual curiosity, high standards, persistence, and achievement oriented
Highly desired experience
On24 platform knowledge, elite, engagement hub, target, virtual environment, connect
A solid understanding of live and on-demand streaming media technologies
On24 is proud to be an equal employment opportunities (eeo) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or geneticsIn addition to federal law requirements, on24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilitiesThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pursuant to the san francisco fair chance ordinance, on24 will consider for employment qualified applicants with arrest and conviction records.