As a remote regional operations coordinator at nuvasive clinical services, you will schedule cases and maintain relationships with the scheduling offices of our client surgeons and hospitals in your designated regionWe are looking for a professional and personable individual to board cases for our intraoperative neuromonitoring serviceRegional operations coordinators obtain case and patient information including insurance and icd10 codes via phone, email, website as well as fax, and enter that information into our scheduling system so attention to detail while multitasking is crucialAs a regional coordinator, you will also collaborate with the ncs field staff in your regionGiven the importance of communication and customer service, this career path is a natural fit for someone who is a people person that takes satisfaction in having a clear line of sight regarding their contribution to patient care.
Responsible for all communication relating to a designated region. Handles all confirmation of all next-day cases and facilities regularly scheduled ‘check-in’ calls with customers and the team managers in the region Develops and maintains relationships with our surgeon and hospital schedulers, customizes case scheduling routines based on their needs and documents customer preferences in nuvasphere Ensures that customer concerns are addressed to the client's satisfaction and that those issues are documented and escalated as needed Transitions regional communication and tasks to phone coordinators at the end of their shift
Required skills / capabilities
Excellent verbal and written communication skills required in order to communicate effectively with sales, ncs field staff and customers Demonstrated typing and proof-reading skills Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry Call center or other experience making and receiving 50-75 calls per day is a plus. Experience with high email volume is also a plus.
Education and experience
High school diploma or ged 2 to 4 years of progressive administrative responsibility including at least 6 months of data entry experience.