Senior operations / customer success leader | remote
Help us solve the shortage of caregivers nationwide! we are looking for a senior leader to drive a high volume/high intensity process designed to improve student graduation persistence and on-the-job successBe part of a fast moving, data driven, solution oriented teamFeel good about the work you are doing! this position is remote!
Nextstep is a mobile learning and job-placement platform connecting job seekers with high-demand cna (certified nursing assistant) jobsWith nextstep, job seekers discover and prepare for their new cna career, receiving a cost-free education with a job guarantee, while employers simplify cna recruitment through our pipeline of graduates who are certified for a skill and culture fit using scientifically based assessments.
One solution addresses both the crisis of millions of jobs being displaced by automation and the shortage of the millions of cnas needed to care for our nation’s aging population.
Nextstep is a venture-backed, purpose-driven startup spun out of pioneer square labs and headquartered in seattle with strong financial backing and a national team of highly talented peopleJoin us!
What you will love about this job:
Lead cross-functional process that generates action prompts for employers, students, and graduates
Provide customer centered standard messaging to use with employers, students, and graduates
Use knowledge of behavioral science and customer service to identify team actions
Support team accountability and problem solving
Generate data insights on team performance
Facilitate systems changes to support overall throughput improvement
What we will love about you:
Bachelors in business or similarMasters in business or similar strongly preferred.
You have 5-10 years customer service and operations experience in long-term care, health care, or adult education industry.
You are fluent in behavioral science and specific tools to promote individual and group behavior change
Highly driven individual who motivates drive in team members to achieve their potential
Strong judgement about what the “right thing” to do for the customer is in a wide variety of scenarios
Active listening is like an extreme sport for you - you do it with purpose and intensity to ensure clarity
Razor sharp ability to identify systems problems that need to be addressed - when you see the same problem over and over again you aren’t a happy camper
You have a direct, assertive (and respectful) communication style
Strong problem solving skills including working knowledge of facilitative tools like those found in lean, cqi, process improvement
You have an intuitive understanding of what data is needed to measure team performance and have no problem finding your way around a spreadsheet
Expert level facilitation skills
100% employer-paid health insurance premiums for employees
Part of the vibrant pioneer square labs startup community
Nextstep is an equal employment opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.