Job type full-time
Full job description
Location: newtown, ct
Newtown savings bank is seeking an it professional with a computer science degree and 2-3 years of experience with microcomputer, server, and network hardware to fill the role of systems specialist iiThis position provides solutions for end-user computer and networking problems of moderate complexity, works on designated work orders with specific deadlines, and works to troubleshoot hardware/software equipment problemsResponsibilities include primary support for client-server-based applications and maintaining accurate information within tracking systems regarding end-user issuesThe systems specialist ii also collaborates with both internal and external departmental members to exchange information, share expertise, and provide input to improve overall bank processes.
Primary accountabilities / responsibilities: *
Tier 2 help desk supportProvides technical support to users by analyzing and resolving problems encountered with all aspects of it related componentsDiagnoses problems and issues that were not previously resolved by system specialist iThis requires the application of sound technical judgment with an accompanying customer service attitude.
Resolves technical incidents remotely wherever possible, escalate issues requiring higher level of expertise to be able to respond within written slas.
Ensures that required policies and procedures are satisfied including change control, maintenance of problem logs, and troubleshoot ticket databases adhering to all current regulatory/compliance guidelines.
Frequently requires activity outside of normal business hoursIncludes special/scheduled projects, on-call duties, and unforeseen needs such as times of emergency.
Performs off-site visits to branches as needed to install new hardware and to respond to escalated help desk issues that cannot be resolved via remote administrationCoverage of helpdesk must be available.
Coordination, management, and documentation of self-owned projects with guidance from it manager.
Responsible for documentation / procedures / process improvement of all primary functions.
Tier 2 and backup support/coverage for all system specialist i responsibilities including but not limited to help desk support, daily job functions, and new user setups.
General client-server based applications maintenance, support, troubleshooting, patching, and upgrades including but not limited to citrix xenapp publishing, microsoft solutions, and third party applications.
Management and coordination of disaster recovery vendor processes including backup job management, coordination of reoccurring tests and related documentation.
Server hardware support and vm / san volume provisioning with direct involvement/approval from network administrator or it manager.
Provides tier 2 support of company’s voip telephone systems including but not limited to system/user maintenance, support, and coordinated updates with voip vendors.
Tier 2 support of the bank’s intranet site (nsbgateway) activitiesIncluding sharepoint site layout, design, content, security and workflow development.
Provides tier 2 support for printer hardware/software including print servers, citrix xenapp print configuration, and drivers.
Tier 2 support, maintenance, updates, and security on core banking solution components located in premise.
Hardware and software inventory coordination, management, and reporting utilizing banks inventory software.
Provides tier 2 support for mobile device management and deployment including troubleshooting and software upgrades.
Escalates any major hardware, software, or server-related problems to network administrator/it manager where necessary to be able to respond to written sla’s.
Management and support of microsoft 365 solutions, including exchange online, teams, office, stream, sharepoint, microsoft endpoint manager, and azure ad.
Position requirements: *
Associate’s degree or its equivalent in computer science with a minimum of two-to-three years experience with microcomputer, server, and network hardware.
Experience in a banking/financial environment is desirable, but not required.
A+ and microsoft desktop/server certifications or equivalent hand’s on experience.
Experience installing, supporting, and troubleshooting windows 10, windows server 2012/2012r2/2016/2019, and microsoft office 2016/o365 pro plus.
General understanding of microsoft office 365 and azure cloud solutions administration.
Hands-on knowledge and use of microsoft active directory and client/server delivered applications.
Good understanding of tcp/ip protocol in a lan/wan environment, including dhcp dns configuration and troubleshooting.
Ability to deploy and maintain applications utilizing current citrix xenapp versions.
Advanced knowledge, use, and understanding of voip phone systems and applications.
General knowledge, use, and understanding of server virtualization.
Must have excellent customer service skills and a desire to help users.
Must have strong troubleshooting skills and a desire to learn.
Must have strong multi-tasking skills in a fast-paced environment.
Must have strong organizational and time management skills.
Excellent written and verbal communication skills.
Valid driver’s license and reliable transportation.
Ability to lift and/or carry up to 50 pounds.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed above are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short and long term disability programs.*
Newtown savings bank is an equal opportunity and affirmative action employer regardless of race, gender, disability status, protected veteran statusAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.
Job type: full-time
Work location: multiple locations