Job details
Job type full-time
Qualifications
Us work authorization (required)
Full job description
Newtek merchant solutions a division of newtek business services corporation is seeking client services associates that have experience working in a call center environment to provide customer service/phone support of a technical nature to newtek’s customers by utilizing in-depth knowledge of company products and programsEnsure the highest level of customer service by building long term relationships between the company and the merchant.
Job qualifications include but not limited to:
High school or equivalent experience with a minimum of 1 year of customer service/technical support in a call center environment preferably in the credit card industry.
Bachelor’s or associates degree preferred.
Bilingual; spanish speaking strongly preferred.
Knowledge of visa and mastercard credit card processing and regulations helpful but not required.
Possess strong telephone customer service etiquette required.
Attention to accuracy and detail in processing information.
Possess outstanding active listening skills.
Solid interpersonal skills and must possess a positive attitude.
Job responsibilities include but not limited to:
Answer calls from merchants and iso’s regarding service, technical, and billing issues in a clear, friendly and professional manner while adhering to established company guidelines.
Handle customer service and technical contacts for platinum merchants and sales offices.
Act as liaison for specific portfolio of accounts.
Perform outbound calls to resolve outstanding issues and installations and introduce products and services.
Meet established performance metrics to include quality of call and call efficiency.
Perform research as it relates to non-financial and financial information (e.g., analyzing transactions and batches, account set up to include address or contact information, statements, rates and fees).
Route the customer to the appropriate party after you have made sure that all customer service related issues have been addressed.
Note all telephone conversations in the newtek system after completing each call for tracking purposes.
Escalate customer service related issues when necessary to team lead, supervisor or manager.
Provide timely feedback to team lead, supervisor or manager regarding service/system failures, call trends and concerns.
Participate in all training and educational activities necessary to fulfill at least the requirements specified in your department goals.
Newtek offers competitive salary and a performance-based bonus program to reward your resultsWe provide our employees with an excellent comprehensive benefits package including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer matchOn-going training on sales techniques, industry, and competitive landscape to support your career growth.
Newtek is an equal opportunity employer; m/f/d/vWe require all of our employees to perform work in an ethical manner and uphold our code of business conduct and ethics at all times.
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Application question(s):
Do you have any experience with merchant services?
Work location: remote
Hiring insights
Hiring 1 candidate for this role
Job activity
Employer reviewed job 6 days ago
Posted 5 days ago
