Job details
Job type full-time
Full job description
Company description*
Company overview: *
At nearpod, we believe teaching is the most important job in the worldEvery day, we reach students through our learning platforms on nearpod.com and flocabulary.comWe have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we doWe have won numerous awards including edtech digest’s 2018 company of the yearRecently, we were acquired by renaissance to support the shared mission of accelerating learning for allWe’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningfulWe`ve adopted a remote-first culture, and our diverse team is based across the us.
Territory: wa, or
Location: remote (travel < 40%)
Job description*
Our ideal candidate: *
Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting and implementation plan to help them achieve their goals
Build, manage, and leverage key stakeholder relationships with district admin to build awareness across the entire district
Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
Continuously self-educate about nearpod’s products and solutions and the k-12 competitive landscape
Anticipate customer needs and adapt strategic plans in order to achieve mutually beneficial long-term objectives and goals
Qualifications*
Required skills and experience: *
You excel at building relationships—you establish rapport, listen, and earn your customers’ trust
You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control
You have a bias towards action and proactivity, and look to direct a situation rather than react.
You proactively work to mitigate churn and handle objections to renew and expand accounts
You want to use your skills to help support teachers and students
You are driven to exceed customer expectations
You have worked in education and/or saas driving large account implementations
You have the ability to travel upon reopening of schools
*
Customer success managers at nearpod are brought in at associate csm, csm, and senior csm levels commensurate with experienceThe level you are hired at will be determined by the interview and recruiting process.*
Additional information*
Employment requirements: * must be authorized to work in the u.sWithout restrictions
We are an equal opportunity employer and value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: remote, remote
Job type: full-time
Hiring insights
Job activity
Posted 8 days ago
