We believe that customer success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the wayAs a district customer success manager (csm) at nearpod, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewalThe goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform that drives successful student learning outcomesThis role manages district level accounts, and we are looking for you to drive successful implementations at scale while also achieving nearpod’s business outcomes.
Territory: northern california
Our ideal candidate:
Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting and implementation plan to help them achieve their goals
Build, manage, and leverage key stakeholder relationships with district admin to build awareness across the entire district
Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
Continuously self-educate about nearpod’s products and solutions and the k-12 competitive landscape
Anticipate customer needs and adapt strategic plans in order to achieve mutually beneficial long-term objectives and goals
Required skills and experience:
You excel at building relationships—you establish rapport, listen, and earn your customers’ trust
You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control
You have a bias towards action and proactivity, and look to direct a situation rather than react.
You proactively work to mitigate churn and handle objections to renew and expand accounts
You want to use your skills to help support teachers and students
You are driven to exceed customer expectations
You have worked in education and/or saas driving large account implementations
You have the ability to travel upon reopening of schools
Customer success managers at nearpod are brought in at associate csm, csm, and senior csm levels commensurate with experienceThe level you are hired at will be determined by the interview and recruiting process.
Employment requirements: must be authorized to work in the u.sWithout restrictions
We are an equal opportunity employer and value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.