If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then nationwide’s property and casualty team could be the place for you!
The position will be filled in the raleigh, nc marketCandidates must reside/be willing to relocate to this area.
Ideal candidates will have prior property claims handling experience and strong customer service background.
This position is posted as a spec ii (e3) but can be filled at the spec i (d3) level based on prior skills and qualifications.
Job description summary
No two property claims are ever the same and each customer has unique needsOur team thrives on providing the very best service and building lasting, successful relationships with our customersIf you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! As a field claims specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.
Handles all assigned claims promptly and effectively, with little to no direction and oversightMakes decisions within delegated authority as outlined in company policies and procedures.
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
Opens, closes and adjusts reserves according to company practices to ensure reserve adequacyAdheres to file conferencing notification and authority procedures.
Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modificationsThis may require attending various seminars and training sessions.
Maintains current knowledge of local industry repair procedures and local market pricing.
Submits severe incident reports, reinsurance reports and other information to claims management as needed.
Partners with special investigations unit and subrogation to identify fraud and subrogation opportunitiesAssists or prepares files for lawsuit, trial, or subrogation.
Initiates and conducts follow-ups through proficient use of claims and other related business systems.
Delivers an outstanding customer service experience to all internal, external, current and prospective nationwide customersAdheres to high standards of professional conduct while providing delivery of outstanding claim's service.
May perform other responsibilities as assigned.
Reporting relationships: reports to claims managerIndividual contributor role.
Typical skills and experiences:
Education: undergraduate degree or equivalent experience.
License/certification/designation: state licensing where requiredSuccessful completion of required/applicable claims certification training/classes.
Experience: three to five years of related property claims experienceExperience in a customer service environment, including flexible work schedules and extended work hours preferred.
Knowledge, abilities and skills: general knowledge of insurance theory and practices, and contracts and their applicationProperty estimating and automated claims systemsDemonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claimsProven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experienceAnalytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptionsAbility to establish repair requirements and cost estimates for property lossesAbility to evaluate and successfully advise on property claimsOrganizational skills to prioritize workCommand of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general publicAbility to efficiently operate a personal computer and related claims and business softwareAble to provide leadership to less experienced claims associates.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the business unit executive and hr business partner.
Values: regularly and consistently demonstrates the nationwide values and guiding behaviors.
Overtime eligibility: not eligible (exempt)
Working conditions: normal office or field claims environmentMay require ability to sit and operate phone and personal computer for extended periods of timeAble to make physical inspections of property loss sites; climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weatherMust be willing to work irregular hours and to travel with possible overnight requirementsMay be on-callMust be available to work catastrophes (cat)Extended and/or non-standard hours as requiredMust have a valid driver’s license with satisfactory driving record in accordance with nationwide standards.
Ada: the above statements cover what are generally believed to be principal and essential functions of this jobSpecific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/background check: due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.