Job details
Salary $86,250 - $108,000 a year job type full-time
Full job description
The health and safety of our employees and their families are top priorities of the national student clearinghouseWith the continuing impacts of covid-19 in our nation and around the world, we are doing our part to protect the health and well-being of our workforce and the communities where we operateThe clearinghouse is a federal contractor, rendering us subject to executive order 14042 and associated guidance requiring employees to be fully vaccinated for covid-19Therefore, all clearinghouse employees and new hires must be fully vaccinated and provide proof of vaccination as a condition of employment, or have an approved reasonable accommodation (based on a disability or medical condition, or a sincerely held religious belief) exempting them from the vaccination requirement.
By applying for this position, you are stating that you are already fully vaccinated or will be fully vaccinated by your start date, or you have a good faith basis for seeking an exemption from the vaccination requirementIndividuals requesting a reasonable accommodation should do so during the post-offer process, and any requested accommodations must be reviewed and approved (if applicable) before your start date.
Are you looking for more than just a job and want to make difference? if so, then join the national student clearinghouse talent community and discover your impact today!
We are a nonprofit, nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research servicesServing the education, workforce and learner communities has been at the heart of our mission for over 25 yearsOur work — performed in a trusted, secure, and private environment — provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.
About the role:
Are you passionate about helping customers and prospects with understanding and implementing products? do you want to be a voice of the customer to the product team? will you not rest until you find a way to solve a customer need? if you answered “yes”, you may be the right one for the sales engineer position at the national student clearinghouse.
This role is the primary link between our business development, accounts, and product teams, and is the subject matter expert that has knowledge of our products and their inner workings and is able to develop and lead product presentations to customersFurthermore, the sales engineer will work with the product managers to develop and fine tune value propositions, sort out customer needs and bring them back for roadmap consideration, while working with the sales and accounts teams to understand customer needs and desiresThe sales engineer will explain products to sales prospects, assist them with testing and implementation, help existing customers with product issues, and drive product enhancement initiativesIn addition, this role will help coordinate planned outages, manage unplanned outage support, and drive communication of both types of outages to our clients.
The sales engineer will report into the accounts & operations team while having matrix responsibilities to the business development team, product team and having regular feedback cycles with the customer care team to stay on top of the latest developments with customers.
Currently, this position is 100% telework, however, as our company starts to return to our new normal, a hybrid work pattern, this position may be required to periodically work on-site at our office and the frequency would depend on the department/division`s requirementsTherefore, candidates must either reside within a reasonable distance to commute to our office, or be willing to travel to our office in herndon, when required.
How you contribute:
Customer focus:
Present the value proposition of our products to prospects and customers and function as the primary product resource for our business development and accounts and operations teams.
Be the “eyes and ears” for customer needs and assist product managers in developing market insights for future product direction.
Optimizes work processes:
Learn and stay up to date with the clearinghouse product lines, fundamentally understand their operation and purpose.
Be creative within the capabilities of our product lines, leveraging your expert knowledge of the product lines or from collaboration with product managers.
Derive business needs from discussions with customers and industry leaders and capture all requirements to assure complete customer satisfaction through all stages of the sales process.
Be the trusted source of product knowledge; advisor/sme.
Oversee customer issues and manage to resolution.
Collaborates:
Help in understanding and resolving operational and complex questions from customers and internal stakeholders in collaboration with customer care and product management.
Communicates effectively:
Thrive on talking to broad ranges of stakeholders, from technical experts to leaders and operational staff.
Prepare and deliver technical presentations explaining products or services to customers, prospective customers, internal teammates and partners.
Be open and authentic:
Demonstrate openness to new perspectives and ideas.
Position may be required to perform other duties as requiredThese essential functions are representative of those that must be met by an employee to successfully perform the jobReasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.
What you bring to the table:
Bachelor’s degree in business, information technology, computer science or related fieldA combination of education and experience, including through military service will also be considered.
3 – 5 years of direct related experience in customer interaction, technical support, and representing products and services to customers and prospects.
Strong:
Client technical support, troubleshooting, and lifecycle testing (validation, user acceptance etc.) skills.
Organization skills capturing customer needs and organize them for consumption by others in business development, product management and care.
Collaboration skills, proven record of being able to align internal and external stakeholder needs effectively.
Demonstrated ability to:
Analyze and identify product/service issues.
Think creatively on Apply Now current capabilities to customer needs.
Identify tradeoffs in decisions and drive resolution of challenges across the organization.
Understand the complexities of solutions and systems and industry processes.
Experience with computer languages/programming such as sql or java.
Proficient in microsoft office suite; expert powerpoint and effective presentation skills in pre-sales.
Excellent verbal, written and interpersonal communication and multitasking skills, as well as context shifting between subjects.
Demonstrates the clearinghouse’s core competencies: customer focus, optimizes work processes, communicates effectively, collaborates, and is open and authentic.
Live within a commutable distance of herndon, va or may be performed remotely from any of the following states: al, ca, co, ga, fl, ky, me, md, nv, nj, nc, ny, oh, pa, tn, tx, va, wa, wy.
Are fully vaccinated against covid-19 or have a good faith basis for seeking an exemption from this requirement.
Physical demands:
Use of a computer for 8 or more hours a day.
Use of a telephone.
Frequently required to sit for 7 or more hours per dayAdditionally, when required to be in the office, sit in close proximity to others in an open office environment.
Occasionally required to use hands and fingers to operate, handle, and reach.
Vision abilities include close vision and the ability to adjust focus.
Must have oral communication and hearing abilities.
Must be able to communicate, learn, read, and concentrate.
Must be flexible to work after business hours and on weekends when necessary to support product releases and/or client launches.
Must be flexible to travel via car or other transportation when needed to attend meetings, trainings and other work activities at the herndon, va headquarters (5-10%).
The national student clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the futureWe offer comprehensive life, medical, dental and vision insurance benefits, for employees and their qualified dependentsMedical and dependent care flexible spending accounts are an option for employees to set aside pre-taxed dollars for certain qualifying expensesWe offer a very generous 401k or 401k roth matching contribution program as well!
Work-life balance is a priority at the clearinghouse, so we are proud to offer a competitive vacation, holiday, and paid leave programAnother perk is that employees have the option to get reimbursed for basic wholesale company and roadside assistance memberships (e.g., costco and aaa)Employees may gain approval to grow their education and professional development through our employee education assistance program, which establishes reimbursement for qualified education expenses upon successful completion of the programThere are additional employee benefits, to find out more please request a copy of our complete benefit package!
We reasonably believe that the salary range for this position is between $86,250 and $108,000 annually and is bonus eligible.
Job type: full-time
Pay: $86,250.00 - $108,000.00 per year
Hiring insights
Job activity
Posted 7 days ago
