Learning and growing with npd
Combining consumer surveys, retail point-of-sale data, and cutting-edge analytics, the npd group delivers trusted retail industry research to the world’s most successful brands and retailersWe also offer careers that reward innovation and provide growth opportunities for forward-thinking problem-solvers who join our teamSpeed your career growth, while working with the best and brightest in the market research industry.
Be the first of your friends to declare, “i love where i work!” and actually mean itHave fun and work hard with some of the best and brightest in the market research industryNpd is one of the leading market research providers in the worldWe offer competitive market research and intelligence to our customers and many of the world’s largest companiesIn addition, npd offers a career filled with innovation and opportunity to the forward-thinking problem solvers who join our family.
We want a passionate, dynamic, and highly motivated individual who is looking for an opportunity to have an impact on one of the most well-known and admired retailers in the worldThis person must be knowledgeable and eternally curious about consumers, retail, manufacturers and have opinions on which companies are doing things right and which companies could be doing things betterThis integral member of the npd team will report directly to an executive director, client development in the retail business groupIf you enjoy working with clients to drive their business success, we want you on our team!
Our retail business group team is seeking an account manager who is responsible for managing and growing the relationship between npd and a very strategic, multi-industry retailer based in the seattle areaIn this role, you will drive building actionable insights, manage and grow the client relationship, identify needs and recommend solutions, ensure maximum client satisfaction, and drive revenue within the account.
Remote/open to locationPacific northwest - pacific, mountain, or central time zone preferred.
Enhance npd’s connection with a major retailer in multiple categoriesManage and implement strategic approach to client, developing relationships, creating business insights and supporting day-to-day needs.
Create high client satisfaction through setting expectation and providing excellent customer service.
Respond to client requests for insights, by using existing databases, providing analyses, leveraging industry knowledge, collaborating with internal partners and tracking results.
Demonstrate usage of retail point-of-sale scanner data and consumer panel data to objectively partner with the retailer to help them grow their business and gain market share.
Continually improve ongoing reporting to provide increased value and gain efficiencies while integrating npd data into client’s decision-making processes.
Broaden the user base of npd data through the effective demonstration of how npd data can help accomplish the client’s goals.
Build strong, ongoing relationships with all levels of management at account.
Evaluate how npd’s products and services can address key business issues and introduce new products to clients as needed.
Handle inquiries around methodology and data validation across business areas.
Train contacts on usage of npd data and delivery systems.
Leverage npd industry analysts, practice area counterparts, and corporate resources to improve the overall insights derived from npd data.
3+ years of experience in a client-facing market research, consumer insights, category management or related role a must.
Business development experience desirableRetail experience a plus.
Deep understanding of how category point-of-sale scanner data and consumer panel data can be used to identify business building opportunities for clients
Ability to synthesize data and develop meaningful conclusions/insights using pos scanner and consumer panel data.
Analytical skillsAble to digest diverse data sets into cohesive and succinct stories in written document and verbal discussions.
Exceptional organizational and project management/prioritization skills; ability to learn and juggle knowledge about multiple data sources and category/industry nuances.
Demonstrated initiative and ability to work independently.
Comfortable managing expectations of multiple clients and client teamsAble to negotiate to achieve desired goals.
Strong communication skills, including verbal, written and presentationAbility to communicate effectively with all levels.
Views ongoing change as an opportunity for process improvement.
Ability to generate/support creative ideas and effectively sell those ideas.
Experience with syndicated data sources and retrieval tools.
High level of proficient in all ms office products (excel, powerpoint, word).
Ability to travel, typically < 10%.
The npd group, incIs an affirmative action/equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.