Job details
Salary from $18 an hour job type full-time
Benefits pulled from the full job description
401(k) 401(k) 6% match 401(k) matching dental insurance disability insurance flexible schedule show 7 more benefits
Full job description
Location: various locations
Work type: full time regular
Job no: 500549
Categories: customer service
Application closes: closes jul 20, 2022
If you thrive in a fast-paced environment and enjoy helping people, here’s the ultimate career moveAs a customer care analyst, you’ll provide customer service via multiple channels such as phone and email to an extremely important group of people – our customersIn this role, you will be the voice of mutual of omaha — the voice our customers turn to for clarity, support, and guidanceYou will quickly assess each customer’s needs, research a variety of outcomes and provide real-time solutions to policyholders.
We will provide you the training and support you need to best serve our customersWhile most customer interactions will be positive and routine calls, it may be necessary to ease situations at timesThrough it all, you will strive to provide the industry-leading service that we are proud to offer at mutual of omaha.
Sound like you? then apply today and join forces with a company that can amplify your strengths and empower your careerClasses start begin september 9th for life operations.
What we offer:
An hourly rate of pay of $19.00
Must be able to work full time hours monday - friday 8:00 a.m- 4:30 p.mCst during training
Hours after training are monday - thursday from 9:00am - 5:30pm cst and friday`s from 8:30am - 5:00pm cst
These roles will onboard, train and work remotely from home - must have access to a dedicated work space and high-speed internet, 150mbps
Career advancement opportunities
Daytime shift availability
Medical, dental, and vision insurance for full time employees
401(k) plan with 6% employer match with additional 2% employer contribution, vacation accrual, and paid holidays
Plus many more amenities and benefit perks!
What you`ll do:
Receives, analyzes and processes incoming inquiries, communicating outcomes.
Effectively responds to and resolves customer requests by utilizing customer service & product knowledge skill sets, systems, policies, procedures, regulations and other reference materials.
Provides exceptional customer service via multiple channels such as phone (to include inbound and outbound calls), written/email correspondence, etc.
Performs service recovery techniques to resolve requests.
Provides compliant and easily understood resolution options with the desired outcome of creating a positive customer experience.
Supports the retention of customers, to include identifying opportunities to grow the business.
Develops and maintains effective working relationships with internal and external parties to include customers, team members, business partners and other stakeholders.
Collaborates with internal partners to gather information and develop resolutions and/or options to be communicated to external customers.
In support of our operational excellence standards, actively participates in (and may at times lead) the identification of process improvements, to include implementation support.
Provides insights and recommendations regarding process improvements, training and the quality of service delivery.
With primary focus on customer satisfaction, provides an effective level of customer service by meeting and/or exceeding department standards related to customer satisfaction, attendance, productivity and quality.
Meets deadlines and performs successfully within a fast-paced, ever-changing and diverse production environment, to include multitasking, system utilization and accurately analyzing and handling entire requests from start to finish.
Actively participates in self-development opportunities with a willingness to learn new skills.
Assists with peer coaching through information and knowledge sharing, resulting in team skill development and exceptional customer service delivery.
Stays abreast of and adheres to company processes and procedures, industry changes, federal and state legislation and regulations.
About you:
You help promote a culture of diversity and inclusion within the department and the larger organizationYou value different ideas and opinionsYou listen courageously and remain curious in all that you do.
You are able to work remotely and have access to high-speed internet.
Must be located in united states or puerto rico.
Ability to actively listen, assess and understand the needs of the customer and demonstrate accountability in responding to and resolving requests in an empathetic, respectful and timely manner.
Ability to work flexible shifts and maintain regular and predictable attendance with adherence to department expectations.
Shows a sense of urgency and is accountable for results.
Ability to demonstrate approachability, work independently, and/or as part of a team, in a collaborative environment.
Ability to adapt to a diverse and changing work environment.
Willingness to learn new skills with an ability to multi-task.
Effective time management and organizational skills with an attention to detail and analytical and decision-making abilities.
Effective verbal, written and interpersonal communication skills, sound judgment and the ability to think within a structured and compliant work environment while focusing on the customer.
Ability to learn and utilize a variety of computer systems simultaneously such as web tools, policy administration systems and microsoft products, with proficient keyboarding skills.
Valuable experience:
Insurance product knowledge.
Experience within a customer service environment.
Experience with the application of policies, practices and procedures in a business environment.
What we can offer you:
A diverse workplace where associates feel a sense of belongingTo learn more about our commitment of diversity, equity and inclusion, please visit our website
An organization that feels like a small, close-knit community and has the strength of a fortune 500 company.
Tuition reimbursement, training and career development.
Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
Flexible spending accounts for healthcare and childcare needs.
401(k) plan with a 2% company contribution and 6% company match.
Competitive pay with an opportunity for incentives for all associates.
Flexible work schedules with a healthy amount of paid time off.
For more information regarding available benefits, please visit our career site.
Salary range: minimum: $18.00 midpoint: $21.30 maximum: $24.60
Pay commensurate with experience.
Recognized as a certified great place to work®.
Mutual of omaha:
Mutual of omaha serves more than 4.8 million individual product customers and 39,000 employer groupsOur legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.
From day one, you’ll have the tools to be your best self at workHere you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.
Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplaceWe want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.
We are committed to optimizing flexible workWe support a full range of work approaches: fully remote, hybrid and in-personMany of our roles are remoteEmployees in remote roles may occasionally travel to a mutual of omaha office or elsewhere for required meetings or team-building eventsRemote employees who are assigned a mutual of omaha office location can work on-site on a voluntary basis, subject to local and company covid-19 guidelines.
Join forces with a company that can amplify your strengths and empower your career.
For inquiries about the position or application process, contact our hr helpline at 1-800-365-1405.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disabilityTo request an accommodation, contact a human resources representative at 1-800-780-0304We are available monday through friday 7 am to 4:30 pm cst we will reply within 24 hours.
Mutual of omaha and its affiliates are an equal opportunity /affirmative action employerQualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
To all recruitment agencies: we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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